I cannot get in to AS today - keep getting page cannot be found message.
Am desperate to change a snipe but now don't know whether it's even going to be placed. Please let me know what's happening.
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Ooops - forgot to say that I got into this forum via googling - obvioulsy a backdoor that doesn't involve going through the main logon screen. (just in case you were wondering lol)
Same here. Try contacting support via this link:
http://support.auctionsniper.com/
http://support.auctionsniper.com/
Same for me - in Western Australia, (GMT+8)
servers must be down, or is there scheduled maintenance?
However being the clever little bugger I am, for once I got my snipes set well ahead of time... 3 mins to go....
servers must be down, or is there scheduled maintenance?
However being the clever little bugger I am, for once I got my snipes set well ahead of time... 3 mins to go....
Back online a few minutes ago - 7:30pm Western Australian time...
..and I won my $6.50 item while it was down (yeah big spender)
AuctionSniper is BRILLIANT
..and I won my $6.50 item while it was down (yeah big spender)
AuctionSniper is BRILLIANT
Please post if the snipes are placed. I'm concerned mine (which are later) will not go through. Thanks
Still offline here (I'm in Spain)
quote:Originally posted by SVB:
Back online a few minutes ago - 7:30pm Western Australian time...
..and I won my $6.50 item while it was down (yeah big spender)
AuctionSniper is BRILLIANT
hr,
Different servers are used to place the snipes than for My Snipes page. Chances are, and based on SVB's post quoted below, your snipe will get placed. But, that's not certain. So, if you feel lucky, leave it to AS. If you don't feel lucky, place a manual bid (you'll probably still get charged a snipe fee if you win).
My "My Snipes" page is still down.
Different servers are used to place the snipes than for My Snipes page. Chances are, and based on SVB's post quoted below, your snipe will get placed. But, that's not certain. So, if you feel lucky, leave it to AS. If you don't feel lucky, place a manual bid (you'll probably still get charged a snipe fee if you win).
quote:and I won my $6.50 item while it was down
My "My Snipes" page is still down.
quote:Originally posted by Rick:
If you don't feel lucky, place a manual bid (you'll probably still get charged a snipe fee if you win).
Agreed - if the auction price isn't too big the AS fee won't add too much to your cost - and it would be well worthwhile if it is an item you want...
Just checked the link - I'm down again at 8:20pm here (7 hours ahead of Spain - 1:20pm there?)
quote:Oops! Google Chrome could not connect to www.auctionsniper.com
Try reloading: www.auctionsniper.com/mysnipes.aspx
Additional suggestions:
Access a cached copy of www.auctionsniper.com/mysnipes.aspx
Search on Google:
It's Sunday AM in the States. If they don't have it fixed soon, all hell will break loose on this forum with complaints - assuming they can find their way to the forum.
Links missing from top of the forum pages...
R2
R2
Usually it's just the logo when the servers are down, but this time it took the tabs as well.quote:Originally posted by region2:
Links missing from top of the forum pages...
Back up and running again - 9:00pm in Western Australia (GMT+8)..
Rick - just been browsing through the community forum here (have been using AS for years, but never visited this forum until today) - you are a rather helpful fellow, much respect to you....
hr - is your AS link loading okay now?
Rick - just been browsing through the community forum here (have been using AS for years, but never visited this forum until today) - you are a rather helpful fellow, much respect to you....
hr - is your AS link loading okay now?
I just sent an email to support and this is what I got back,
"Hello,
I am sorry but we were experiencing some hardware related technical difficulties that have caused the Auction Sniper website and services to be unavailable at that time. However, Auction Sniper web servers are back online, so the Auction Sniper website should be fully accessible once again. We apologize for any inconveniences these circumstances have caused, and everyone's patience with regard to this matter has been greatly appreciated.
I would suggest you to re-login to Auction Sniper and do let me know if the problem persists.
Sincerely,
Auction Sniper Support"
It still does not work for me. My Mac and my Iphone say the site is not responding.
"Hello,
I am sorry but we were experiencing some hardware related technical difficulties that have caused the Auction Sniper website and services to be unavailable at that time. However, Auction Sniper web servers are back online, so the Auction Sniper website should be fully accessible once again. We apologize for any inconveniences these circumstances have caused, and everyone's patience with regard to this matter has been greatly appreciated.
I would suggest you to re-login to Auction Sniper and do let me know if the problem persists.
Sincerely,
Auction Sniper Support"
It still does not work for me. My Mac and my Iphone say the site is not responding.
I'm back in now - boy was that a long wait. I hadn't kept track of what I was sniping so couldn't put in a manual bid.
However, all's OK now and, in future, I'll make sure I'm watching all my snipe items in eBay so I don't need to remember what they are (I'm a bit of a snipe-aholic).
Doesn't help, of course, if I should want to cancel one of them !
Thanks for all the replies guys.
However, all's OK now and, in future, I'll make sure I'm watching all my snipe items in eBay so I don't need to remember what they are (I'm a bit of a snipe-aholic).
Doesn't help, of course, if I should want to cancel one of them !
Thanks for all the replies guys.
HR,
A ham-handed way to STOP a snipe from going thru if you don't have access to AS website: Go to eBay website and change your eBay password! Then AS will have your old incorrect password and not be able to sign on to place the snipe. Of course, if you have 1 out of 5 snipes you want to stop and the rest go thru, this method will stop ALL of the snipes.
Site is still unavailable to me at 11:45 am EDT USA.
A ham-handed way to STOP a snipe from going thru if you don't have access to AS website: Go to eBay website and change your eBay password! Then AS will have your old incorrect password and not be able to sign on to place the snipe. Of course, if you have 1 out of 5 snipes you want to stop and the rest go thru, this method will stop ALL of the snipes.
Site is still unavailable to me at 11:45 am EDT USA.
Was down earlier, then back up again this afternoon - but is now down again in UK (16:50 British Summer Time = 08:50 PDT).
Still working in Spain (or maybe I've just missed it going down again!).
Thanks jabbergah. I know about the password changing but it's not unusual for me to have snipes quite close together. Then I have to stay home to quickly change the password back again. Still means I need to watch all the snipes in eBay because, given I can't always remember what I'm sniping, I'm pretty sure I won't remember when !!
Is it too much to expect a message that might tell us the extent of the outage and how long before it might get fixed? For a major outage like this, communication to your customers should be a no-brainer.
hear hear!
R2
R2
Still down in UK at 7.10pm. Come on sort it out!!! 
any word on this? It's been down for almost 12 hours now!!
Site "back up" in UK. But what happened to Back Up Systems. We are told the problem is hardware related. In 2011, why are they still vulnerable to a single point of hardware failure with no Back Up ???
Working OK here.
If you're using the standard login screen, try this (it's the secure login page) - works for me!
https://uk.auctionsniper.com/securelogin.aspx
If you're using the standard login screen, try this (it's the secure login page) - works for me!
https://uk.auctionsniper.com/securelogin.aspx
It's working in the UK - hooray!
R2
R2
Hi Community -
Sorry about the outage yesterday; no placed snipes were in danger but it did hamper the ability for some to place new snipes.
This was an accidental outage that did not affect everyone, just the unlucky ones who hit the servers that were pointing to the wrong place.
If you were one of the unlucky, our apologies. As soon as Skynet takes over, human errors like these, among other things, should be a thing of the past.
Thanks!
Cara
Sorry about the outage yesterday; no placed snipes were in danger but it did hamper the ability for some to place new snipes.
This was an accidental outage that did not affect everyone, just the unlucky ones who hit the servers that were pointing to the wrong place.
If you were one of the unlucky, our apologies. As soon as Skynet takes over, human errors like these, among other things, should be a thing of the past.
Thanks!
Cara
Skynet? Tell us more...
And also tell us why no-one at AS thought it appropriate to post a message on the forums to say what was happening during the outage?!
R2
And also tell us why no-one at AS thought it appropriate to post a message on the forums to say what was happening during the outage?!
R2
I'll be back.
Please don't. It will only give region2 an additional excuse to continue to be region2.quote:Originally posted by region2:
... tell us ...
"Us"?