I can't leave feedback through AS

I've had to go into the eBay page and leave the feedback

And it's pretty annoying. I really liked that feature, and trying it over and over, and failing, is time consuming. When will the function return?

It should be working now, let me know if it isn't and the error message you get.

Sarah, it's still not working for me. Here is the error message:

Close this window!

Sorry, the item number you entered, either does not exist or does not apply.
You may also receive this message if you have already left a feedback comment for the same user with the same item number.

This is for an item I have not left feedback for. None of the items in my wins tracker let me leave feedback.

Feedback still not working.

Same here for me. I got the still error message too and I am sure I have not left feedback for these listings.

Ok,I'll have the programmers look.

Would it be ok to leave positive for 1 or 2 of your transactions so that they can test? It might be just something with your particular feedbacks.

Let me know, and include specific item #'s or the last few digits of some item #'s so that they can know which is ok to leave feedback for.

Thank you

Sure, Sara. Here are two items that need positive feedback:
(2586185307) LP
(3575208882) Book
Please use the following message:
"Great item, quick shipping, excellent ebay seller! Thanks!!!!"
Please let me know if and when you leave feedback, and if you use one or both of these items.
Thanks very much.
Randy

I think it has something to do with the seller names not showing up on your my wins page for some reason. its showing up on other peoples pages so we're looking into why that's happening

[This message was edited by Mike G on January 16, 2004 at 01:00 PM.]

Can't check eBay right now, but will later on to see if that's the same thing that is happening to me.

Hi, guys. I sent you the item numbers for two feedback entries that I need to send, and so far the feedback function has not been repaired (I'm still getting the same error message I sent you before), and I'm going to leave the feedback myself.
I like the feedback function. Can it be fixed?
Thanks.
Randy

Any ideas when it might get fixed. I actually liked that feature and it is one of the reasons I started using AS. If it's not going to get fixed I will sign off and stop using the service since I can snipe manually just as easily on my own (or download a program that will do it for me.)

It is a great feature - hate to lose it.

What part isnt working? Leaving feedback? Do you get an error message? Can you post it here?

Sorry, the item number you entered, either does not exist or does not apply.
You may also receive this message if you have already left a feedback comment for the same user with the same item number.


Now I know the item exists, so don't know what the message means

Mine is really messed up! It says I have not left feedback where I have and if, of course, I try to leave it , it give me the same message as Steve's. It also says I have not received feedback from people that have left it for me.!

The feedback problem, which has been reported widely for over a week, is not being fixed. What's the deal?

Yep me too Same scenario as Mrs M

Lexie

"If you read - you will judge!"

I have been attempting to get this fixed for almost 2 months (I was dealing with a tech support rep for a month before posting here) and have seen this issue slip into the desk drawer of obscurity. I have been a regular user of AS for some time and have really enjoyed many features but the problems I have had with this particular feature leads me to believe that either the programmers have not been informed of this flaw or just do not care. It has been reported by many users and we have been very patient for at least a month but if this was another piece of software (either online or on a PC) it would have had a fix out by now or the code would have been dissected and fixed by a real programmer. Please do not think I am just talking about something I know nothing about because previously I worked for the largest provider of software for tax preparation personnel, lawyers and consultants in the world. Yes, I was a phone tech support technician and as soon as we had complaints about our software as wide as this one we would seriously look into it. I realize that the actual owners of this service care nothing for the users except that they keep using it and the money keeps rolling in but the people that manage the program should seriously look into this issue before they are looking for new jobs because the users are tired of fighting a faulty program and stop paying to use it. I will continue to post to this topic to keep it at the top of the list of topics until something is done other that the occasional posts by one tech support person asking us to post error messages that, if they had a database system in place to look up this issue, would see I have reported the error message I get through the help request section of this site (which I have been waiting almost a month for the "2 business days" response.) I am done ranting about this issue, for now.

Hi Dark Fox,
You may want to use this [IMG]Lexie


[please dont use that method for support. the proper method is the support link on the help tab. thank you]

[This message was edited by Sniper Sara B. on February 09, 2004 at 02:34 PM.]

What's the story Sara?

This has been going on for some time now, with no response.

ToS

quote:

---

You may want to use this .

---

Please dont, I dont want an email box full of support related items. It belongs as a support case.

I've been leaving feedback just fine. So perhaps a few of your items it wont leave them for or your account. When stuff works for us, but not for a few users it's slower to be fixed because it's not a widespread problem.

Sorry Sara, but I dont think that response did this thread any favours. That was basically waving a red flag in front of a bull.

It kinda read that *its working for you, so its not a priority.*

I understand if the support crew has other things to work on, the feedback system isnt a money earner after all - its a nice little extra that we obviously appreciate and would like to have operational.

I can also understand you not wanting a box full of links to this thread. Maybe if the members affected with this problem knew you would be looking at this problem in the near future, everybody would be happy

Lexie

Hi there, I'm trying to reproduce the problems your experiencing so that we can fix this.

our test accounts properly leave and reflect feedback left.

I have answered the only 2 support cases that I saw open regarding feedback that had no replies to them yet.

If you haven't filed a support request and are experiencing problems leaving feedback, please file a support request we will have to reproduce the problem for your account.

Thanks Heaps Mike

Lexie

Achtit: I see the 2 items you mentioned as already leaving positive feedback and in your archive, is that correct?

Lexie: what's your support case number if you have one?

anybody filing a support case about this please put the word feedback in the subject

I didnt file one yet Mike, I didnt want to put one in if this problem was widespread and you guys were already working on it.

Now that I know its not widespread and I need to file one - I will do one!


Lexie

[QUOTE]Originally posted by Mike G:
Achtit: I see the 2 items you mentioned as already leaving positive feedback and in your archive, is that correct?

Hi, Mike. Please refer to my post of Jan. 21st. I waited until the sixth day after sending the links, and when I had no reply, I decided to leave the feedback myself, out of respect for the sellers.

My feedback function is still not working. In addition, maybe you can look into this: on some of the items where I've left feedback, the Wins Tracker window does not show that I have left the feedback, even when I update wins information repeatedly. Please look at my won item #(3270356481). I left feedback over 24 hours ago. I just tried to update wins information for the fifth time on this item, and it still does not show that I've left feedback. Same thing for item #(3656855180), feedback posted 2/5, #(3652297756)and (2214113712), both feedbacks posted 1/21, #(3067932058) posted 1/6, need I go on?

AS is a victim of its success. You've got such a magnificently useful program, when one or another of the bells and whistles breaks down, it seems like a bigger deal than it really is, because it gives people like me the idea that maybe if the bells and whistles are too tough to fix, what's going to happen if something big goes down? What if all my data is lost? What if snipes malfunction?

Quick, effective attention to the small problems demonstrates control of the big ones. And this small problem is annoying enough people to merit immediate action. Not months of neglect. I had been noticing the problem for weeks before I posted a question. There must be plenty of folks who just ignore the problem.

Thanks, Mike, for getting on the case.

Are you just posting this for us to see? If it is for Mike, you need to send it to him as he normally does not come in here!

Sorry, I didn't know that's what I was supposed to do, and I don't even know how to do it.

<click here>

No problem, just copy it , click where it says here and paste it to Mike.

Thanks!

Achatit: We are working on darkfox's items at the moment trying to spot the bug and then we'll take a look at the items you mentioned above

thanx for the info

I guess that I will try this feature on my next winning snipe.

Dave

"The waist is a terrible thing to mind."

Ok, the reason darkfoxgraphica items couldn't have feedback left for them is that the seller's userid wasn't being pulled in on his items. I am not sure why this was happening to him and wasn't able to reproduce that.

The update win info button always assumed the seller id was correct so it has now been changed to update the sellerid if its missing. This change will be present in the live site in a few hours.

now we're going to look at achatit's items

achatit: I think this is an eBay bug for item 3270356481


if you look at:
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedback&userid=rmo98&items=200&frompage=-1&item=-1&de=off

you will see that emily007 has left feedback for you for this item...

but if you look at your feedback left for others:

http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedbackMemberLeft&memberid=rmo98&items=200&frompage=-1&item=-1&de=off

you will see that your feedback for emily007 is nowhere to be found.

I'm trying to see if this is any way our fault but I think its an eBay bug, and if eBay gives wrong information to us about your feedback then we're going to give you wrong information about your feedback

[This message was edited by Mike G on February 10, 2004 at 02:27 PM.]

Hi, Mike.

I can see my feedback to Emily. It’s here:

http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedback&userid=emily007

It’s the top feedback. Posted 2/8.

This has nothing to do with my ability to post feedback on eBay from the eBay site. I have manually posted all my feedback since the AS function ceased to work. I have checked every feedback I posted, and they’re all there.
I don't understand why you would not see them. Did you check all of the items I mentioned in my post of 2/9? They all show up on eBay, and none show up on AS.

If there is a problem with eBay, it is a problem that prevents the AS function from working, and that’s an AS problem, is it not?

Please let me know if you need any further information. Now I'm interested in finding out what's wrong, not simply in getting the feedback function back.

Thanks,

Randy

Mike,

Here's a good one for you. When I went to the feedback link you sent, that you said did not have Emily's feedback, sure enough it wasn't there. It was there on her feedback page, but not on mine.

Then, I left feedback manually for (3657193520) and (2983125350). On AS, both of them show I've left "positive" feedback. Both the sellers' pages show my feedback.

I immediately went back to the link you sent, to my feedback page, and guess what? My feedback for Emily is there now, but the ones I just posted are not.

As I said, the two new posts show up on AS as "positive," while there's nothing listed for Emily.

Something is obviously going on at eBay, but it seems more complicated than it looked before.

Thanks,
Randy

if you choose the 200 items link at the bottom of the page you will see the top items disapear, if you set it to 25 then it works, but some items are duplicated on different pages, and some items are completely missing.

AS pulls in the 200 item page.

There is a problem with the seller ID -

some have it - and some don't.

Don't know if it's an eBay problem or an AS problem.

I'll also leave a support request.

ToS