Help!! Seller is trying to charge me extra fees!

Lexie,

I know you often have several dozen auction listings chuggin along at any one time. Do you schedule them to all end right around the same time? Otherwise, you'd need to be checking e-mail all the time!?

Jabbergah                                                    

Hey Jabber

I am a Sunday Nite Gal, I love my prime time LOL. I just load everything from Turbo Lister at the same time, lately I have been relisting my items that dont sell at odd times, but it still works out that I have a few items ending around the same time. Most of the time I find that I get questions just after I list and just before they end - so I dont have to baby sit too much.

Lexie

I have something on all the time. The little bell icon tells me if there is mail so it is pretty easy.

Hey Lexie!

quote:

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I am a Sunday Nite Gal, I love my prime time LOL.

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Now would that be Sunday in California or Sunday in Aussieville?

Jabbergah                                                    

Thanks for the welcome Mrs. M and Barletby. I've actually been sniping for over a year, but didn't join the forum until last week. Friendly bunch of folks here.
ps. Any spellchecker here. I keep finding spelling errors after I post and have to edit my post!

quote:

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Any spellchecker here

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Noope, I mean Nope!

from me as well.

No, but none of us can spell so we don't know the difference!

Prime Time Down Under Jabber

quote:

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ps. Any spellchecker here. I keep finding spelling errors after I post and have to edit my post!

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Just pretend you are from another Country Drummer and thats how they spell there - works for me



Lexie

AHHHH, so that's what it is, Lexie!! LMAO!!!!

Suppose since I live in Vermont, some people do consider that another country. And we do have some different expressions here. "Jeezum Crow" for example. So I guess I won't worry about the speling.

drummerdad

LMAO They ya go Drummer !!!

Welcome Aboard.

Just watch R2 - he is the resident Grammatical King.

Lexie

Well, drummerdad, it is certainly pretty country!

Here is a smaller size, if you like.

 
 
 
>>     .     << look here, but don't try to click there.



Here is the smallest size, if you like.

We're not speaking of your brain tonight, Rick.

I din't thik siz muttered.

ROFL Mrs M

Lexie

ROFL with Mrs M

CAN YOU SAY KINKY?

Lexie

So little time and so many rollie eyes.

Hey man, sign me up!

happy sniping

I'm a spell-checker! And I charge a lot less than the rate you quoted in the last forum...

(grin)

See my serie of replies in the other forum!


DD

Gosh, we have a lot of early risers this AM! Morning to all of you!!

I do not think this is a NPB situation. you will pay what you agreed to: bid + shipping.

think about this: you refuse to pay the excessive fees what is the worst that can happen? negative feedback? what are they gonna say? buyer refused to pay undisclosed fees?! if you leave negative or even neutral feedback saying there was an undisclosed $10 handling fee. then you are doing a great service to all future bidders on this persons items! take one for the team! If everyone did this sellers could not be so shady.

when I sell I get off my butt and weigh the item before listing, and figure out a flat shipping price. only when both parties know what the prices are is there a contract.

Sorry to hear about that rip off.
After being stung, I learned the hard way to ask for the shipping cost if it is not spelled out exactly. Either way, I then put the shipping cost into the little comment area on the snipe. That reminds me not to over bid.

"Shop" and My Snipes

This is EXACTLY why I don't bid on auctions unless I know the seller or the seller states the exact amount of the fees in the auction or says "Buyer pays actual shipping costs".

As a sniper-buyer, and an eBay seller, this is my view on this issue, even though the subject is a few weeks old. Ok, I am getting a late start here, but feel this subject needs to be continued because sellers do continue to break policy. You are never required to pay outrageous and “hidden” handling fees, when they are NOT mentioned in a listing. If they are listed - that is different as they are visible and by bidding you are agreeing to the seller’s listing terms. eBay's rules are; handling costs MUST be listed, and be reasonable. Plain and simple. This is why his seller "agreed" to start adding the handling costs to his listings. The seller now lists a “packing” fee in his listings. In the past, I too have had sellers try to charge me outrageous s/h costs when it was not mentioned in the listing, despite eBay's rules. People are very busy, and buyers should not have to email every seller who do not do their job writing thorough listings to ask them what their s/h costs are. Sellers do not add these costs, either because they are very new and haven’t read the rules completely, or because they assume buyers will NOT bid if they see the outrageous costs listed. The seller in cases like these need to be reminded of the rules and that they are in violation of the policies, then send the winning bidder reasonable s/h costs, or agree to back out of the sale, which they can do under this situation - which ever they choose. One seller I won a book from for .99 cents, tried to charge me $12.00 for the book and shipping. Hmmm, $11.00 to ship a small book, I politely allowed the seller to do either; send me more reasonable shipping costs, or back-out. This seller chose to back out, and agree to no negative feedback for either. Personally, I would not worry about negative feedback from a transaction where they are in violation of simple rules. It is also the point of the matter. As a Seller, I will tell you that being a seller does not entitle us to be sneaky and attack buyers at listing end, with any form of intimidation or control of being being able to give bad feedback, and get by with it. When you transact with sellers who are professional in their attitudes and practices, they will take care of you! Hold your position with sellers, not very many try to take advantage of you thru greed and lack of class. Sadly as we all know – some are out there. Hope this helps... Raven

Raven and admiral-pudd,


I never, never list anything without also listing the postage. I do add a footnote that if it is to be shipped overseas, please email me for the exact postage to that location. And, when they do, I promptly answer them.

Shop, I must ask you...where is the other image???

Hi Mrs.M - I am right there with you. I list all my costs as well and I do the same as you with International shipping. It is a little tough to guesstimate those costs accurately, since the country dictates the costs.

The negatives of handling costs and "profits-on-shipping" fees (IMHO of course!) is never worth the loss of a new customer. We depend on happy customers who become repeat customers, and word-of-mouth advertising.

Even though it is common practice to show handling costs, there will always be ill feelings around them. If one feels the need to charge them, it is better business to include them in the cost of the item.

I really didn't like reading how this buyer felt he was locked into a non-performing sellers outrageous costs, when he wasn't. Glad there are many ethical sellers out there, always renews one's faith! And it makes selling/buying that much more enjoyable! Happy selling and buying...

Raven, tis true...every step in the selling process reflects back on you and if you don't do it as it should be done, it'll come back and haunt you later!

Putting the S&H in the comment block is
a great reminder & it would be even better
if AS put it in automaticaly after we inserted the auction number. I haven't used that space as its too small for a comment.
mory

AS importing S&H would be great! Wish sellers would use it more.

Half the items I look at says 'See Item Description' where S&H should be. I find that annoying, but probably necessary because of various shipping methods and/or insurance amounts.

Yes, then you look and look to try and find the darn shipping cost!

Hello I am new to this forum, and this topic caught my attention as I have mixed feelings about extra charges. As a buyer I don't like unnecessary excessive shipping fees that are added to a item after the sale. As a seller I do list my shipping charges up front. However when I have tried to place in my listing that all buyers who use their credit card via Pay-Pal need to add 3% to the overall cost of the item (as this is the fee that Pay-Pal charges me when a buyer uses their credit card I receive an email from eBay explaining that I am violating policy by adding additional fees after the sale. So I guess my reply is somtimes a person cannot list all fees.

I also have a question, what do other's on this forum think about this? Do you think I as a seller should just absorb the fees or should I try to recoup my cost? I will add that I pay the extra Pay-Pal fees when I am asked to do so. Thanks a head of time for all those who reply.
JJ

A seller MUST pass their costs to their buyers. They must also make a profit that compensates them for being in business over any alternative method of generating income. If the seller doesn't, they either become homeless or work for someone else.

Remember: Buyers and sellers have opposing priorities. The buyer wants to buy the goods at the minimum price - the seller wants to sell the goods at the maximum price.

As a friend of mine once said, "I've got the horse, you get the rope."

I've been stung twice. Once on eBay and once on another site.

The guy on eBay said that he combined shipping and that there were NO handling fees. The shipping costs were $6.25. Not bad. As a matter of fact I thought it was pretty good since UPS was bringing it. I bought 4 garment bags from this guy - each was less that $2 a piece - I thought $15 was a pretty great deal. then the guy sent me the invoice. Cost of the bags was around $8 and the shipping was in excess of $24!! I emailed the guy and asked what was going on, to which he told me that on his penny auctions, he doesn't combine the shipping because he loses too much money and that if I had used one of his other auctions where the bag started at $20, then he would have been happy to combine the shipping. Since I was new to eBay, I paid his price but when it came time to leave feedback, I left a neutral stating that the bags were in good shape but the seller had charged $24+ for shipping. Can't remember who the seller was, but I've never been back to him.

The other seller that I had problems with was on BidVille. I won 4 books from her @ $2.25 and she was going to charge me $9.80 for EACH book that she mailed media mail. Her auctions stated "reasonable shipping charges." I told her that because of her excessive shipping charges that I was unwilling to pay for the auction and that if she wanted to leave negative feedback, then that was fine, I didn't care, but I would do the same. Never heard from her again. She never left me any feedback either! lol But she did relist the books and a newbie bought them - the next time I checked the lady's feedback, the girl who had bought the books left her negatives and she that the seller had wanted to charge her $10.25 to ship each book.

Now, Two Snipes, you're not going to like what I have to say. But it is against PayPal's rules for you to charge your buyers any fees for using PayPal. A buyer can report you and you can have your account terminated. (I have only heard of this happening -I don't know if it's true or not)

If you want to recoup your PayPal fees, then you can add it in as a "handling fee" - just don't state that it's to cover the PayPal fees. Or - better yet - you can increase the starting bid by how much you think the item is worth and what it will cost to have it paid for through PayPal. In other words, instead of starting an auction at say $1.00, start it at $2.00.

Personally, if I read a description that says I have to pay for using PayPal, I just hit the "Back" button and look for it elsewhere. Same way with sellers who want confirmed addresses - but that's a different story!

Sorry to have rambled.

Hugs to all,
Crafty

Six inches Lord, that's all I need!