Don't get me wrong, I think AS is a great product and the many testimonies that regularly appear here prove it.
What's getting me down is the poor level of support I am getting from Support.
In the last 24 hours I've had 'Sam' explaining to me why I didn't win an auction when my high bid was below the reserve. My support case was raised because the "Did Not Win" email talked about "Bid Increments" and not "Failing To Make The Reserve". I have a fairly good grasp of English ('cos I am English!) but it took about 5 lots of replies by me before s/he finally got the message.
Then there's Vince. Here's the support case:-
quote:
I clicked on ‘Balance‘ on the UK My snipes page and to get to http://uk.auctionsniper.com/MyWins.aspx
Then I click on the items in the list and it takes me to www.ebay.com instead of www.ebay.co.uk as I‘d expect.
I tried re-clicking on the UK flag but that didn‘t work...
Related URL:
http://uk.auctionsniper.com/MyWins.aspx
Vince replied with:
quote:
This happens because the item is common to both Ebay.com and Ebay.co.uk. The server thus takes you to Ebay.com which is the default domain.
I smell waffle of the highest kind here. Why would the snipes be opened using www.ebay.co.uk on the My Snipes page but www.ebay.com on the 'Balance' page? It has to be a bug. Not the end of the world but when the amounts come up in dollars it can be confusing.
So, what with closing down all outstanding support cases whether fixed or not, now this weirdness, there's definitely something strange going on in AS Support Land.
R2
