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EBay has instituted "login verification," where they display a CAPTCHA image containing a random 6-digit number that the user has to type in at the time of login "as an additional security check, or if your password is identified as not being secure enough." They say, "This extra security check helps us prevent automated registrations and inappropriate use of the site."

This challenge sometimes appears and sometimes doesn't. I got the challenge every time I tried logging in yesterday, even after I tried changing my password several times to something that couldn't possibly be considered anything but ultra-secure (mix of lower-case and capital letters and numbers and symbols, no dictionary words, etc.).

Since Auction Sniper and other automated systems cannot get past the CAPTCHA, even if this challenge appears occasionally, it means that occasionally AS won't be able to place a bid or do other tasks it needs to do in a timely manner. The eBay "help" desk (in quotes because they're really not very helpful) tells me that I cannot opt out of this extra layer of so-called "security."

Not only is this very annoying, but I wonder whether this is the reason for all the recent reports on this board of bids that failed to go through. It certainly prevented me from doing anything with AS yesterday, as eBay had my account on "CAPTCHA" status all day and AS couldn't log into my eBay account at all.

Is there anything to be done about this?

(Side thought: It really looks like this is eBay's way of strong-arming AS and other automated eBay helpers out of business. Is this the end of sniping? Or, perhaps, is eBay about to get into the sniping business themselves?)
Original Post
Hi jmmmmm,

Thanks for letting us know about this. We certainly don't care for these captchas either because, if eBay adds one to the process of logging into your account when our system goes to place a bid on your behalf, we won't be able to get around it in order to place the bid. Most of them display a description of why it has been added to the log-in process, but there are at least one or two vague captchas that don't offer a description of why it has been added.

We have seen a noticeable increase in the captchas for sellers with "weak" passwords in the last couple weeks, but I haven't really noticed an increase in the non-descriptive captchas causing customers to miss snipes - that doesn't necessarily mean there hasn't been one though.

If you are seeeing a captcha when you log-in to your eBay account that doesn't offer any explanation of why it is there or what can be done to prevent it from being displayed, the best advice I can offer would be to contact eBay's customer support team to see if they can give you any details. I understand that you have already done this, but you may get a different answer from someone else.

There was actually a legitimate issue caused by a change to the "view item" page last week that broken the code used to parse information from eBay on some items, which led to an increased number of snipe failures, but we were able to get some new code written and released to accommodate for those changes last Friday. I suspect most of the reports you are referring to occurred as a result of that problem.

If you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page: http://support.auctionsniper.com

-Mike

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