Ebay dispute but item sold on the wrong site

http://support.auctionsniper.com/

quote:

Originally posted by aquanuke:
How can in future I use auctionsniper but purchases made using ebay.co.uk

Ouch - I suspect that is unlikely to ever happen...

quote:

Originally posted by region2:
I suspect ...

aquanuke,
Best to use the link I left, unless you're OK with a region2 "I suspect". I suspect not.

Thanks, Its actually quite a biggie of a problem.

I tend to snipe high value items but with whats happened it looks like I will lose my dispute because they are treating me as an international customer when the sale was only ever UK to UK. Now no one wants to deal with it.

Ive got to phone ebay.co.uk today and hopefully I wont just get a monkey that wants to dismiss me straight away like ebay.com have.

quote:

Originally posted by Rick:

quote:

Originally posted by region2:
I suspect ...

aquanuke,
Best to use the link I left, unless you're OK with a region2 "I suspect". I suspect not.

Im familiar with the ebay api but have only used it for displaying items, not bidding. If auctionsniper use the api then it should be a simple case of setting site id to 3 rather then 0 for UK

Damn phoning ebay is hard task. Had to phone 5 international numbers first 4 only ever went to machines. Finally got through explained the auctionsniper situation, held on for 10 minutes while she investigated and then she said she had pushed my claim through. So all good... phew! that was alot of work.

I had the same problem mate - I had escalated a dispute which then just got stuck because it was across jurisdictions (ebay USA / ebay UK)

Ebay.co.uk can't deal with it, period.

What I did in the end was use the "contact us" option on ebay.com then the "live chat" messenger function. They're on Pacific time, so you have to wait until 1pm our time to open a chat.

I got through to a lovely lady called Ruby who sorted the problem out within minutes, and then chased the escalation through and I got a full refund within the hour. She said the systems don't really work for international issues and it needs a human to take control.

It's a pity that AS doesn't (as far as I can tell) have the option to snipe your local ebay, but I guess the timings are so critical they need to snipe the nearest ebay server which would be ebay.com.