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14 replies

Early Snipe Corrections

H horsefrndMember
From my own support case and the related topics here I see that the recommended solution to the incorrect end date snipe problem is "it will not be possible to remove that snipe from your My Snipes page to allow you to place a new snipe on the item so, if you would like to submit a higher maximum bid, I recommend placing that bid manually through the eBay website." That frankly is unacceptable. Reliability is a cornerstone of the value of this service and while nothing is perfect it is not acceptable to simply say that you cannot correct existing problems that still have time remaining before they become moot. I would still like an answer ASAP on how to delete or modify an existing snipe that has this problem. If the system says the bid has been place and the auction has ended than it should be simple to modify the program to delete it. Alternative, if the snipe is still active and the auction date has not be passed, if should be simple to modify the snipe to reflect the correct end date. If not, the program has major issues. I realize that this may not be as simple as it appears but walking away from the problem by suggesting that you convert the bids for those snipes to manual action, which may actually cause the existing snipes to bid against you, is not a solution. If fact, it is not even clear what those existing snipes will do from this point on. Again, either they will work in the future, which means they should be corrected or they will not which means they should be deleted. Surely this is not beyond you all.
horsefrnd
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H horsefrndMember
Yes, well I am not even sure that the existing snipe that cannot be modified or deleted will not bid against you. Having to use a new Ebay ID does not seem a reasonable solution either. I just cannot believe that the program does not allow technical intervention that would enable support to delete these problem Snipes or at least enable, even temporarily, the users ability to do that for bids that have been made to get past this mess.
H horsefrndMember
Could we get an answer to the question of whether an existing snipe that bid early on an auction still running will bid again? Even if it can't be modified, it is not clear that it will not bid up to its maximum as the auction continues since it does not have a winner yet. I have asked this question of support but wanted to cover all bases.

As a side note, I think we all deserve an explanation of why these messed up snipes cannot be modified or deleted? Just saying that they cannot be is not really an answer.
S snipermikedAuctionSniper Support
Hi horsefrnd,

If you have a snipes that were executed early as a result of the technical problems earlier this week, the maximum bid associated with the snipe has already been submitted in the form of a proxy bid so, if opposing bidders do not submit bids in excess of your maximum bid, you will still end up winning the auction. As I have already mentioned, if you would like to increase your maximum bid for any of these auctions, you will need to do so outside of Auction Sniper.

The basic reason why these snipes cannot be deleted or modified is because the bids associated with those snipes have already been submitted. Our system only submits one bid with respect to any given snipe so, naturally, the software is programmed to disallow revisions or deletions of snipes after the associated bids have been submitted.

I agree that it would be ideal if there was a method for users or support to remove these snipes in this case and, while this is something we have discussed, making the necessary modifications to allow this is not practical under these circumstances. Our main foci now are getting the statuses of everyone's snipes corrects and writing new code to get the watch importing functionality working again.

Any additional questions or concerns? Please feel free to contact our customer support department through the “File a Support Request” link at the bottom of our help page: http://www.auctionsniper.com/help.aspx

-Mike
F franzdreamerMember
quote:
Originally posted by horsefrnd:
Could we get an answer to the question of whether an existing snipe that bid early on an auction still running will bid again? Even if it can't be modified, it is not clear that it will not bid up to its maximum as the auction continues since it does not have a winner yet. I have asked this question of support but wanted to cover all bases.

As a side note, I think we all deserve an explanation of why these messed up snipes cannot be modified or deleted? Just saying that they cannot be is not really an answer.


+1

WE ALL NEED to be sure if our snipes will work!

I hope I get a fast reply...
H horsefrndMember
quote:
Originally posted by Sniper Mike D.:
Hi horsefrnd,

If you have a snipes that were executed early as a result of the technical problems earlier this week, the maximum bid associated with the snipe has already been submitted in the form of a proxy bid so, if opposing bidders do not submit bids in excess of your maximum bid, you will still end up winning the auction. As I have already mentioned, if you would like to increase your maximum bid for any of these auctions, you will need to do so outside of Auction Sniper.

The basic reason why these snipes cannot be deleted or modified is because the bids associated with those snipes have already been submitted. Our system only submits one bid with respect to any given snipe so, naturally, the software is programmed to disallow revisions or deletions of snipes after the associated bids have been submitted....

-Mike

Well Thank you Mike for the explanation. If I understand you correctly, the bid that was triggered and submitted will remain in the ebay system and rebid as an automatic bid each time its last winning bid is exceeded, until the maximum that was in place for the affected snipe at that time is reached. Is this correct?
maverickmaverickMember
quote:
Originally posted by Sniper Mike D.:
Hi horsefrnd,

If you have a snipes that were executed early as a result of the technical problems earlier this week, the maximum bid associated with the snipe has already been submitted


Since the AS let me down, I had to remove my bid - because otherwise people would just keep bidding 'til they outbid me. (thus making AS obsolete)

So now, thankfully the end date is correct - but it is still saying I'm the high bidder over on the right. (I'm not, because I cancelled the bid as wrong amount)

As I can not 'modify' this snipe - I'm wondering if it will still proceed correctly as the specified time before auctions end - or whether I have to sit and watch - ready for a manual bid? (again, negating the reason for AS to exist)

Bad luck and all that - but I pay for a service, so I would hope that service is reliable.

Please advise whether the snipe will go ahead, or whether I have to babysit the auction.

Thanks.
maverickmaverickMember
quote:
Originally posted by region2:
Read up on proxy bidding - it's a major part of how ebay works!

R2


Read up on the whole concept of sniping rather than relying on proxy bids before you make such foolish statements.

It is a fact that if you bid your maximum bid three or four days early, there will be counter bid over and over until you more than likely lose the auction for showing (or AS showing) your hand.

The whole idea of sniping is to place your maximum bid in the last possible moment to avoid counterbids and thus have much more chance of winning.

Please stop with your ASfanboi comments and think - if it didn't affect you, then congrats. Some of us weren't so fortunate.

Cheers,
Rick
maverickmaverickMember
quote:
Originally posted by TJ loves rhinos:
Subsequent re-bidding, automatic bidding (call it what you will), and the sorting out of all other things (maximums, reserves, increments etc) is the job of eBay not AS.


True - but if the AS process worked as advertised - there wouldn't be a problem.

eBay DOES indeed work it out - whether the bid is made in the dying seconds - or 10 minutes before.

Cheers,
Rick
region2region2Member
Don't pick on me - I've been affected by this problem too - I'm hoping that AS can delete my already-fired-snipe so I can set another - sadly my proxy bid/snipe has been outpaced so this problem ORIGINALLY CAUSED BY EBAY CHANGING THINGS has cost me money but you don't see me chanting in Italian or going away to use AuctionSucker (made up name - pse don't delete me!)

R2

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