I had many active snipes last week. When i realized I was not winning or losing any, I checked and all were gone. Totally. No evidence of them at all.
This has happened before. What causes it?
Original Post
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Are you using bid groups?
No, that is way beyond me. I am, one at a time.
Have a play with the folder options:
Choose Snipes: Current | Ended | Won | Lost | Custom | Today | All
Choose Folder: All Snipes
To see if that brings them up.
R2
Choose Snipes: Current | Ended | Won | Lost | Custom | Today | All
Choose Folder: All Snipes
To see if that brings them up.
R2
Hi,,Either I am losing my mind and deleting my snipes without recalling doing it. I placed some two days ago and they are gone. I have just placed one and written it down and I will track it.
I have reported this to auctionsniper but, of course, it is always ignored. The only time I get an email from auctionsniper is when I cancel my credit card and forget to update my account. Thanks for all the replies.
I have reported this to auctionsniper but, of course, it is always ignored. The only time I get an email from auctionsniper is when I cancel my credit card and forget to update my account. Thanks for all the replies.
quote:Originally posted by letitflyantiques:
I have reported this to auctionsniper but, of course, it is always ignored.
letit,
It hasn’t been a full day since you opened this thread. Give it a little more time.
quote:I have reported this to auctionsniper but, of course, it is always ignored.
Hello letitflyantiques,
How are you reporting this to us? I just searched our support cases for your ID and I do not see any open cases (the last support case you submitted was a long time ago... specifcially: 10/12/2003). Looking at your account, I do notice that you have a very large number of deleted snipes as you mention... but I can not currently tell how they were deleted. Please file a support request and our senior technician will work on your case. If it truly is an issue with your account, I can assure that our QA team and Development staff will resolve it.
Thank you,
Bill
Sherlock Paul here on the case of the disappearing snipes.
I have never raised the subject here, despite having a few vanish, as I feared the abrasive wit of Sara, telling all of you what a senile old duffer I am. (sorry valued AS customer!)
So I put my slippers on and ...........
I have discovered why some snipes can disappear!
What happens is this:
If you use the "Snipe it now box "on your browser bar - as many of us do.
It states enter "user name" & "password" Underneath these boxes are two identical grey buttons! Choose the wrong one and "bingo" you have purely signed in and not placed a bid.
Now the point of this overlong tirade, Bill & Sara, is not that your system is inefficient, faulty or otherwise defective - it isn't, thats why thousands of us use it. It is simply that you have a faulty (and in Sara's case jaundiced) view of the average customer's abilities!
I think you should look at customer mistakes and say "can I help avoid these?" because:
A. It will help bring you in more trade.
B. It will stop you wasting time on sorting out many common problems.
C. It will undoubtedly reduce Sara's blood pressure and enable her to live a longer, happier life!
For a start - let's examine the "Snipe it Now" box. (I could choose any other part of your interface, but this is the one I made the errors on and I bet you I am not alone)
Huge Logo on left. Underneath are:
1. MySnipes - what does this mean? (OK, OK, I know what it means, but there is no explanation for people who don't)
2. Forgot password - fine most people understand that.
3. New Users - Why not be more friendly? "New users help notes" says it so much better!
Now turning to the right hand side of the box - this whre your "useability" really falls apart. There is, I am afraid, complete confusion of function!
Firstly you want people to Sign in and Snipe
Secondly you want people just to Sign in.
So you jumble the two! Not very clever in everyday customer terms.
Look at these two decision points. Does AS want this box to be used just to place a snipe? If the answer is "yes", then there is only need for one grey button.
Ah, you cry, people use it so they can sign in and place a bid later. In that case separate the functions - either open another javascript box to do this or clearly separate the tasks in the one.
Have two sections - Section A just has user name and sign in boxes + sign in button.
Section B has all the item description details + sign in details as per section A.
Now you will snap back, by saying - it will be a bigger box! Not so - reduce the logo!
Make your instructions easy to understand, not because the consumer is always stupid Sara, but because most of us don't have time to waste on things that are confusing.
We all just want one thing - Snipe & go. Thats why I have hardly signed in on AS main page for the past six months.
You have a great technology, but for some reason AS management seem to be inacable of seeing two things:
1. Not all people understand the instructions
2. A complaining customer (if treated right & sorted) becomes a loyal and dedicated supporter in the future.
Why? Well, most people have little involvement in things. If it breaks, goes wrong or doesn't work you complain. How a firm treats you then is the acid test. I try always to be polite because I have personally found it works better. Unfortunately a lot of people (as you see here) are aggressive because that's the way they have achieved results in the past.
Sara & Bill simply ignore the aggression, just don't rise to it - saying "P*** Off" go to the competition, we are the greatest etc etc does not:
A. Solve the current problem
& B. Unfortunately, it the gives a very poor impression to the silent majority. It simply says "we really don't care if you go or stay".
In the end when a new competitor comes into the field (and though you amy be big in the Snipe pond, you are only a minnow in the internet world) Then you could find that the majority simply will steal quietly away.
A case in point is Lycos Mail - its normally efficient, but when it goes wrong they never, ever, respond. So like many of their paying customers, I am moving over to Google mail!
You have a dedicated (I would say fanatical) user base who are prepared to help your customers because they really like your product.
Not many other firms can say this. So I think it is time you said to yourself - we are not perfect, we can improve the customer interface!
I have never raised the subject here, despite having a few vanish, as I feared the abrasive wit of Sara, telling all of you what a senile old duffer I am. (sorry valued AS customer!)
So I put my slippers on and ...........
I have discovered why some snipes can disappear!
What happens is this:
If you use the "Snipe it now box "on your browser bar - as many of us do.
It states enter "user name" & "password" Underneath these boxes are two identical grey buttons! Choose the wrong one and "bingo" you have purely signed in and not placed a bid.
Now the point of this overlong tirade, Bill & Sara, is not that your system is inefficient, faulty or otherwise defective - it isn't, thats why thousands of us use it. It is simply that you have a faulty (and in Sara's case jaundiced) view of the average customer's abilities!
I think you should look at customer mistakes and say "can I help avoid these?" because:
A. It will help bring you in more trade.
B. It will stop you wasting time on sorting out many common problems.
C. It will undoubtedly reduce Sara's blood pressure and enable her to live a longer, happier life!
For a start - let's examine the "Snipe it Now" box. (I could choose any other part of your interface, but this is the one I made the errors on and I bet you I am not alone)
Huge Logo on left. Underneath are:
1. MySnipes - what does this mean? (OK, OK, I know what it means, but there is no explanation for people who don't)
2. Forgot password - fine most people understand that.
3. New Users - Why not be more friendly? "New users help notes" says it so much better!
Now turning to the right hand side of the box - this whre your "useability" really falls apart. There is, I am afraid, complete confusion of function!
Firstly you want people to Sign in and Snipe
Secondly you want people just to Sign in.
So you jumble the two! Not very clever in everyday customer terms.
Look at these two decision points. Does AS want this box to be used just to place a snipe? If the answer is "yes", then there is only need for one grey button.
Ah, you cry, people use it so they can sign in and place a bid later. In that case separate the functions - either open another javascript box to do this or clearly separate the tasks in the one.
Have two sections - Section A just has user name and sign in boxes + sign in button.
Section B has all the item description details + sign in details as per section A.
Now you will snap back, by saying - it will be a bigger box! Not so - reduce the logo!
Make your instructions easy to understand, not because the consumer is always stupid Sara, but because most of us don't have time to waste on things that are confusing.
We all just want one thing - Snipe & go. Thats why I have hardly signed in on AS main page for the past six months.
You have a great technology, but for some reason AS management seem to be inacable of seeing two things:
1. Not all people understand the instructions
2. A complaining customer (if treated right & sorted) becomes a loyal and dedicated supporter in the future.
Why? Well, most people have little involvement in things. If it breaks, goes wrong or doesn't work you complain. How a firm treats you then is the acid test. I try always to be polite because I have personally found it works better. Unfortunately a lot of people (as you see here) are aggressive because that's the way they have achieved results in the past.
Sara & Bill simply ignore the aggression, just don't rise to it - saying "P*** Off" go to the competition, we are the greatest etc etc does not:
A. Solve the current problem
& B. Unfortunately, it the gives a very poor impression to the silent majority. It simply says "we really don't care if you go or stay".
In the end when a new competitor comes into the field (and though you amy be big in the Snipe pond, you are only a minnow in the internet world) Then you could find that the majority simply will steal quietly away.
A case in point is Lycos Mail - its normally efficient, but when it goes wrong they never, ever, respond. So like many of their paying customers, I am moving over to Google mail!
You have a dedicated (I would say fanatical) user base who are prepared to help your customers because they really like your product.
Not many other firms can say this. So I think it is time you said to yourself - we are not perfect, we can improve the customer interface!
Hi,
Thanks,
But Sara is perfect. She says so.
I do occasionally do just as you have described when sniping but I usually catch that and re-do it. My issue was a page of snipes that went away in late March on a couple of days. It seems to have been a momentary issue as it has not happened since. Of course, sara says it could not have happened as AS has the world's first infallible system that never, ever fails. She says so. Despite that at least one other person reported the same issue at the same time but we must both be too stupid to understand how to check our snipes, despite the fact I have been doing it all the time for over 5 years.
thanks,
Steve
Thanks,
But Sara is perfect. She says so.
I do occasionally do just as you have described when sniping but I usually catch that and re-do it. My issue was a page of snipes that went away in late March on a couple of days. It seems to have been a momentary issue as it has not happened since. Of course, sara says it could not have happened as AS has the world's first infallible system that never, ever fails. She says so. Despite that at least one other person reported the same issue at the same time but we must both be too stupid to understand how to check our snipes, despite the fact I have been doing it all the time for over 5 years.
thanks,
Steve
I thought I would try and demonstrate what I meant here. The boxes are not aligned correctly, but it does show two completely different decision routes - hopefully ending customer confusion
Try this link
(Can't seem to get the picture to display)
Now doubt I have unleashed the "hounds of Hell" upon my person and the next posts will be full of comments like "how can you think that's clearer - idiot etc etc" but its's my best effort considering it was evolved in ten minutes.
Try this link
(Can't seem to get the picture to display)
Now doubt I have unleashed the "hounds of Hell" upon my person and the next posts will be full of comments like "how can you think that's clearer - idiot etc etc" but its's my best effort considering it was evolved in ten minutes.
It appears my brain washing has succeeded. I am the model X-2307c, I was programmed perfectly, my processors do not err.quote:But Sara is perfect. She says so.
Sara
There you go again. Ignore the comments, people just enjoy provoking others!
Now can I have your serious attention for a minute?
I have attempted a revision
of your "Snipe it Now form" to make it a wee bit clearer to the punters.
Take a look - even if you don't like aspects of the design (it was, after all a ten minute job) - is it any clearer?
I think you really need take a look at the user instructions on AS to try and answer some of the legitimate criticism of consumer interface of your system. I am not in any way criticising what AS does - I repeat, it is an excellent system and yes, you all do a good job!
All I am asking is that you take a serious look at what you ask people to fill in and do. Not all users have super intellects (you may have noticed) and many of us are confused & elderly! Others can't be bothered to read the instructions & just rip the packet open. You have to smile sweetly, give the first group a white stick and the second a pair of scissors.
Now can I have a nice smile please?
(PS and how do you get pictures to display. The Message Board instructions - not your fault for a change - are worse than useless)
There you go again. Ignore the comments, people just enjoy provoking others!
Now can I have your serious attention for a minute?
I have attempted a revision
of your "Snipe it Now form" to make it a wee bit clearer to the punters.
Take a look - even if you don't like aspects of the design (it was, after all a ten minute job) - is it any clearer?
I think you really need take a look at the user instructions on AS to try and answer some of the legitimate criticism of consumer interface of your system. I am not in any way criticising what AS does - I repeat, it is an excellent system and yes, you all do a good job!
All I am asking is that you take a serious look at what you ask people to fill in and do. Not all users have super intellects (you may have noticed) and many of us are confused & elderly! Others can't be bothered to read the instructions & just rip the packet open. You have to smile sweetly, give the first group a white stick and the second a pair of scissors.
Now can I have a nice smile please?
(PS and how do you get pictures to display. The Message Board instructions - not your fault for a change - are worse than useless)
quote:Originally posted by Camera Collector:
(PS and how do you get pictures to display.
Example code (no spaces allowed):
[IMG]http://www.auctionsniper.com/images/snipelogo.gif[/IMG]
Must be a gif or or jpg file.
Thanks Rick - works now see above!
I stay logged in and my Snipe-It-Now looks simple and is easy to use. What's with all this hassle of logging in all the time?
R2
R2
I am pretty much logged in all the time. I think it has to do with the security settings on your computer. When I had mine set at the highest level, I had to log into everything. And when you delete cookies, you have to log in again on everything so if you are set to delete cookies and temp files on a frequent basis, you probably need to log on again. At least I think that.
Steve
Steve