did AS count my manual bids?

Did you cancel them in the last 5 minutes of the auction?
http://www.auctionsniper.com/faqhowdo.aspx#faq_1a_lbl

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was i charged on the winners??

Probably. Check your "Balance".
http://www.auctionsniper.com/faqbasics.aspx#faq_15a_lbl

i don't know what my original balance was. i am 99% sure my manual snipers were higher than AS, and AS snipes would have been blocked out by the manual ones. i do not recall if i had free snipes or not and have moved the items off my list. can someone check my history for these? if charged can i get it charged back to me?

Nobody here but users. Try this: http://support.auctionsniper.com/

thanks!

If you win, and we snipe, then we charge. It's only fair, we're not a backup service.

Otherwise everyone would put a snipe in with us, then bid 1 penny higher with a manual snipe a second or two before their snipe with us. We'd do all the work just the same as for a paying user but not get paid.

i do not agree with this. i don't use this service because i am unable to snipe at all, i use it when i am not able to go perform the snipe, which is most of the time due to work/life/# of things i bid on. in the case of 1 of my snipes, the AS amount wasn't enough - i only even won from my manual snipe.
i could see the argument made if there was a cost for the snipe, but a failed snipe doesn't cost you anything; it's not as if an extra product was made that money went into that now has to be sold or discarded. it's simply a lost snipe. and a lost snipe doesn't cost anything.

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it's simply a lost snipe. and a lost snipe doesn't cost anything.

What's the difference in cost between a lost snipe and a winning snipe?

0. where would the difference come from?

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0. where would the difference come from?

Exactly.

i'm confused as to the point you are trying to make.

The AS system is very simplistic - if they sniped and you won (whether by AS's bid or yours) then you get charged. As AS snipes at the last second and you're 'sposed to bid your max then changing it makes little sense but I can see occasions when this might happen. If you can prove that your snipe failed but your bid won then I reckon you have a case and should get your quarter back! Log a support call!

R2

i assume the confirmation page would show a failed AS attempt, i already deleted the entries off my list though. i opened a complaint and got a refund for 2 snipes. in the future if i bid manually i'll be sure to cancel before the 5 minute window is entered.

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in the future if i bid manually i'll be sure to cancel before the 5 minute window is entered.

- why? Why not change the snipe or not bother sniping - seems you're completely missing the point of AS...

R2

to me it sounds like we use the tool differently;

you use the tool to snipe - i use the tool when i am unavailable to snipe.

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but a failed snipe doesn't cost you anything

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What's the difference in cost between a lost snipe and a winning snipe?

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0. where would the difference come from?

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Exactly.

The costs are pretty much the same to us, win or lose. In fact losing snipes probably cost us more because they incur higher support costs when people ask why they lost.

As long as you delete your snipe 5 minutes before the auction ends we wont change you. However we're still doing work. We send outbid notices and are constantly checking the status and price of the item during the duration of the auction. We check to make sure your password is valid and other things. And your snipe is stored in the database using resources there as well. The actual snipe, win or lose, is the most costly part of the process as we need enough servers to do the sniping for the number of snipes we do.

There is no problem though with deleting your snipe with 5 minutes and I don't think anyone here would feel like we've lost out. We're happy to have you as a customer for the times you aren't around to snipe manually and you leave your snipe in our system.