Hi,
I used paypal to prepay for new snipes. The credit card was charged 36 hours ago but I still have no new credits, and the question posted to the Support board this morning went unanswered.
Any idea how to get my credits?
Thanks
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Pixel, I think that would be a question for paypal since they are the transferers. I know when I transfer to my checking from paypal, it takes three to four business days. Don't know if it works the same.
I just noticed you are a new poster to the forum, pixel.
!!
!!
Thanks for the welcome!
I don't think it takes that long for payments tto go(I may be wrong)
I know when I pay ebay purchased through paypal, they get the approval in minutes, and paypal says the payment went through fine so I'm not usre what to do
I don't think it takes that long for payments tto go(I may be wrong)
I know when I pay ebay purchased through paypal, they get the approval in minutes, and paypal says the payment went through fine so I'm not usre what to do
Well, you can go directly to help here and ask or wait for Sara to look into it.
Wait for your support case to be answered.
You probably paid us incorrectly. The correct way to pay us is via our site, and the paypal payment form. It's also critical that you use your correct AuctionSniper username when paying.
Almost always your problem is caused by you entering that incorrectly. You cant expect us to credit your account when you give us the wrong account info.
Sometimes it's an error on paypals end, and sometimes ours. Last but not least ours of course.
It would speed things to go get your paypal transaction id# for that payment from paypal and include it in your support case. It would be helpful to include the AuctionSniper username you believe you entered when sending the payment. Add those to your already open support case.
The guy who handles these types of cases wont be back until Monday morning. You could also try sending a small payment again. Then close all web browsers and log back into our site and see if your balance changes. If it did send a larger payment. We can always refund you your original one. Do this just once though. It will be a real bummer if you keep trying incorrectly to pay and it's not working for whatever reason. So if it doesnt work that next time give up until you get some help from support.
You probably paid us incorrectly. The correct way to pay us is via our site, and the paypal payment form. It's also critical that you use your correct AuctionSniper username when paying.
Almost always your problem is caused by you entering that incorrectly. You cant expect us to credit your account when you give us the wrong account info.
Sometimes it's an error on paypals end, and sometimes ours. Last but not least ours of course.
It would speed things to go get your paypal transaction id# for that payment from paypal and include it in your support case. It would be helpful to include the AuctionSniper username you believe you entered when sending the payment. Add those to your already open support case.
The guy who handles these types of cases wont be back until Monday morning. You could also try sending a small payment again. Then close all web browsers and log back into our site and see if your balance changes. If it did send a larger payment. We can always refund you your original one. Do this just once though. It will be a real bummer if you keep trying incorrectly to pay and it's not working for whatever reason. So if it doesnt work that next time give up until you get some help from support.
Hi Sara,
I believe I did all of those that you mentioned.
I used the paypal link form the AP Payment page.
In my help ticket I had my used name and listed the transaction number, but got no response.
Thanks for your time
I believe I did all of those that you mentioned.
I used the paypal link form the AP Payment page.
In my help ticket I had my used name and listed the transaction number, but got no response.
Thanks for your time
Sorry, I meant the payment link from the AS payment page
The paytal status says the payment was completed to "Auctiva"
Thanks
The paytal status says the payment was completed to "Auctiva"
Thanks