I sniped a bad transaction.
Seller did not ship after 20 days.
Got a refund for the price paid.
Any way to get a refund on the sniping cost?
Just curious... 5 bucks is 5 bucks.
-JT
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If you filed negative feedback you can get a credit for the AS fee. To quote Sara B.'s post from yesterday: "We refund when negative feedback is left. Once you've left your feedback just file a support case using our Help tab on the website."
JT,
Steve is correct in his quote, but Sara's response was for this question:
"Can i get a refund on my snipe charges for a auction from a fruadulent ebayer?"
Your seller wasn't fraudulent, so I'd wait until AS support responded to your question, because this is yet another first. Don't leave a neg until you hear from AS.
In case AS tells you to file a support case, here it is: http://support.auctionsniper.com
[This message was edited by Rick on May 20, 2003 at 06:11 PM.]
Steve is correct in his quote, but Sara's response was for this question:
"Can i get a refund on my snipe charges for a auction from a fruadulent ebayer?"
Your seller wasn't fraudulent, so I'd wait until AS support responded to your question, because this is yet another first. Don't leave a neg until you hear from AS.
In case AS tells you to file a support case, here it is: http://support.auctionsniper.com
[This message was edited by Rick on May 20, 2003 at 06:11 PM.]
I committed to leave neutral feedback in order to get the refund. Looking back, that probably doesn't do justice to other e-bayers.
-JT
-JT
quote:
Originally posted by Rick:
JT,
Steve is correct in his quote, but Sara's response was for this question:
"Can i get a refund on my snipe charges for a auction from a fruadulent ebayer?"
Your seller wasn't fraudulent, so I'd wait until AS support responded to your question, because this is yet another first. Don't leave a neg until you hear from AS.
In case AS tells you to file a support case, here it is: http://support.auctionsniper.com
[This message was edited by Rick on May 20, 2003 at 06:11 PM.]
Well, a neutral isn't as bad as a negative. And, since the seller took 20 days to ship, the neutral is probably justified.
Or do you mean you should have left a negative?
[This message was edited by Rick on May 21, 2003 at 07:49 AM.]
Or do you mean you should have left a negative?
[This message was edited by Rick on May 21, 2003 at 07:49 AM.]
It was 20 days before he actually sent me the service tag and said he was ready to ship... (over a week after he said his shipping department was shipping the product that day.) He offered to ship. I started communicating with the seller via SquareTrade and requested a refund. I lost my confidence that I was going to be happy with the product and that I would have recourse if I wasn't. I told the seller that I wouldn't leave negative feedback if the refund was processed promptly. I had the refund within 2 days. The experience over all was pretty negative, though.
quote:
Originally posted by Rick:
Well, a neutral isn't as bad as a negative. And, since the seller took 20 days to ship, the neutral is probably justified.
Or do you mean you should have left a negative?
[This message was edited by Rick on May 21, 2003 at 07:49 AM.]
Looks like this behavior is common for this seller (see e-mail below). Here's what I did in order to receive the refund.
I think there is a 20 day limit for sellers to ship an item.
After 30 days you may file a fraud claim with e-bay if you
haven't received.
I sent him 2+ e-mails per week through squaretrade with
"refund" as one of the methods of resolution. I counted
Down the days until I could file a fraud case and told
Him that there was still a way to get out without negative
feedback.
He offered to ship the system immediately or to give a
refund (he had already promised (a week prior) to ship the
system the same day... This time, he gave the service tag
so I actually had a reason to believe him. I
can't prove it, but I really don't believe he had the
notebook until that day. I still asked
for a refund.
-----Original Message-----
Sent: Thursday, May 22, 2003 1:56 AM
To: jtisonline
Subject: Question from eBay Member- about the laptop
To member: jtisonline
From member: XXXXXXXX
--------------------
Hi,
My name is XXXXXX. I bought a dell laptop from "XXXX" at ebay in April, too. It's been a month and I haven't got my item yet. I feel so tired of the slow transaction and email responds.
I saw you posted that you already cancelled the transaction and got the refund. I want to do the same thing. Could you please tell me how you did this? Is it ok that I just say I don't want to wait and ask him for the refund?? It would be appreciated if I can hear your experience negociating with XXXX. Thank you so much for reading this email.
Sincerely,
XXXXXX
--------------------
This email was sent by an eBay member via eBay's email forwarding system.
If you reply to the email, your response will go directly to the member and
not through eBay.
eBay does not tolerate spam (i.e., unsolicited commercial email) and is
taking steps to protect members from this abuse. In addition, solicitations
to buy or sell items outside of eBay violate eBay rules and are not covered
by services that protect members such as feedback, insurance, escrow, and
dispute resolution. If this is an offer to buy/sell items outside of eBay,
please do not participate. Enter the following link into your browser to learn more. Link: http://pages.ebay.com/help/new/stopping_spam.html
I think there is a 20 day limit for sellers to ship an item.
After 30 days you may file a fraud claim with e-bay if you
haven't received.
I sent him 2+ e-mails per week through squaretrade with
"refund" as one of the methods of resolution. I counted
Down the days until I could file a fraud case and told
Him that there was still a way to get out without negative
feedback.
He offered to ship the system immediately or to give a
refund (he had already promised (a week prior) to ship the
system the same day... This time, he gave the service tag
so I actually had a reason to believe him. I
can't prove it, but I really don't believe he had the
notebook until that day. I still asked
for a refund.
-----Original Message-----
Sent: Thursday, May 22, 2003 1:56 AM
To: jtisonline
Subject: Question from eBay Member- about the laptop
To member: jtisonline
From member: XXXXXXXX
--------------------
Hi,
My name is XXXXXX. I bought a dell laptop from "XXXX" at ebay in April, too. It's been a month and I haven't got my item yet. I feel so tired of the slow transaction and email responds.
I saw you posted that you already cancelled the transaction and got the refund. I want to do the same thing. Could you please tell me how you did this? Is it ok that I just say I don't want to wait and ask him for the refund?? It would be appreciated if I can hear your experience negociating with XXXX. Thank you so much for reading this email.
Sincerely,
XXXXXX
--------------------
This email was sent by an eBay member via eBay's email forwarding system.
If you reply to the email, your response will go directly to the member and
not through eBay.
eBay does not tolerate spam (i.e., unsolicited commercial email) and is
taking steps to protect members from this abuse. In addition, solicitations
to buy or sell items outside of eBay violate eBay rules and are not covered
by services that protect members such as feedback, insurance, escrow, and
dispute resolution. If this is an offer to buy/sell items outside of eBay,
please do not participate. Enter the following link into your browser to learn more. Link: http://pages.ebay.com/help/new/stopping_spam.html
If you paid through PayPal, you may speak with them regarding a refund, but your claim MUST be within thirty days of the original transaction. On day 31 you are SOL. 