Can't Snipe -- Configuration Error

I receive the same thing on my server. Let me know if you find out anything.

I can't get in to manage my account either! Very poor. Then again, would you choose to run your mission critical app on this sort of technology?

Version Information: Microsoft .NET Framework Version:1.0.3705.209; ASP.NET Version:1.0.3705.0


At 11:39 GMT I got the following text :

Server Error in '/' Application.
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Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: Unable to load file 'AuctivaAPI'.

Source Error:


Line 197:
Line 198:
Line 199:
Line 200:
Line 201:

Source File: c:\winnt\microsoft.net\framework\v1.0.3705\Config\machine.config Line: 199


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Version Information: Microsoft .NET Framework Version:1.0.3705.209; ASP.NET Version:1.0.3705.0

That's the entire message I've been getting!
Where's Sara B. or anybody to answer us?
I just had to place my snipe on #1572436585 and since I have no idea if my Snipe will work and I can get in to cancel it, I do NOT want to be charged for it now!

Correction: I CANNOT GET IN TO CANCEL MY SNIPE! ~shellstoop

AS - as of 7 AM I manually bid on item # 1572436585. I could not access AS to cancel the Snipe. I'm going on record. I will not be charged for the Snipe. I placed the bid myself!
~shellstoop

This is nuts. I think it is time to switch to the competition. www.auctionstealer.com

My error comes up as line 199 (it is in red so am assuming that is the case). Any news form AS?

I left a message on my Support Case, and still no response. By the way, my manual bid won. The Snipe Status Report from AS shows 8:01:39 AM PST, yet the Auction ended at 8:00:00 PST. It's wise I bid manually!!! The Bid Confirmation from eBay shows 7:07:38 AM - PST and I received no bid confirmation for Auction Sniper's bid.

Has anyone else had any word from AS or Steve? Let me know please. ~ shellstoop

I could not adjust a sinpe this mourning either. Something must have broken down. Kept getting the error message. oh well. Keep on sniping!

One of our hard drives had filled causing a computer to act funny. We fixed and restarted that computer. This only affected access to the website. All snipes were correctly sent to eBay.

Without access to the website we could not snipe nor cancel snipes, so it was a BIG THING!

quote:

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Originally posted by shellstoop:
Without access to the website we could not snipe nor cancel snipes, so it was a BIG THING!

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I wholeheartedly concur! I would think that a service-oriented website would be running its diagnostic software continuously and that an alarm would have been generated hours earlier. A hard drive filling up is what I'd expect to happen on a home PC, not on equipment at a fee-based service provider.

Tell us, AS technical support, have steps been taken to ensure this doesn't happen again?