Can't log into my account or use snipe it now

Can you log in OK on eBay?
What actually happens when you try logging in on AS - do you get an error message? Or is it the server's bussy message that you hinted at that you're getting.
Have you recently changed passwords/anything?
I assume it was once working OK so something must have happened...
In my experience you need to spell out the exact problem to support. Tell them what happened and what you've tried in order to eliminate guesswork.

Good luck!

R2

Excellent suggestions, region2!

Thank you, region2
After waiting forever for the page to load when I try to log in, I finally get the message that the address is not available. This only happens on Firefox...I can log in on Safari. But I can no longer get through on Safari or Firefox to respond to their original support reply now. Appears as if the servers are busy but this has been going on for a while.Right here is the only place I have to discuss the issue to get help. I have not changed any passwords, etc. If that was the case, I probably wouldn't be able to log in on Safari. No other actions seem to be able to get through. I'm about ready to give up and go elsewhere. It seems to be a problem with Auction Sniper's servers, or that is how it appears. Thank you again for responding.

....after several minutes I get the message that the connection was reset while loading.

tk,

This looks like a problem that only the support staff will be able to address. The forum is maintained by a different company, so that’s why you’re able to access it, but not the rest of AS.

A couple of suggestions:
1) Wait for someone from support to see this thread and work with you via this forum. No way of knowing how long that will be.
2) Never tried this, nor recommended it, so might or might not work – click on the triangle icon in the lower right corner of your post to “Report This Post”. That “might” get a quicker response then the first suggestion.

Then there is always the “Hasta la vista, baby” approach.

Thanks, Rick.
Will wait a few days. I also might try closing my account (if the site will let me) and then adding it again....see if that helps. When all else fails...Hasta La Vista, Baby!

quote:

Originally posted by tk:
I am having a problem being able to log into my account with Mozilla and I also can't use the snipe it now from my toolbars in both Safari and Mozilla. I got an email through to support but their response was to give me instructions on how to add the snipe it now to my toolbar!! totally ignoring the fact that I can't even log in. It appears that the servers are way too busy for business....haven't been able to even respond with an answer regarding their support reply. Hopefully this will post and someone can help me before I give up...and go find another sniping service. Thank you!!

Hi tk -

I am sorry you are having this problem! Will you send me a private message on this forum with your Sniper username and address so I can get one of our developers looking into this issue for you?

Thanks!
Cara

I am having the same issues now. I can not login using Mozilla on Linux. On windows it works. It used to work but now no more. Whats changes? It just comes back with "Problems loading page"? Guys better have a look at this.

You might get a quicker response if you use this link:
http://support.auctionsniper.com/

Yes, buddyrm, please contact our support reps. There are no known issues with sign in. The above poster had a hardware issue that we finally tracked down for her - it was specific to her situation. The same may be true for you and we can best help you if one of our support staff can contact you directly with tests and suggestions.

Thanks!
Cara