Thanks...here's their response:
Hello,
Thank you for contacting us.
I would like to let you know that it is impossible for us to detect and see if you have won a snipe, and then cancel the rest of the bids, if they end at the same time. You should allow at least 30 seconds between bid group items to give us enough time to determine if you‘ve won the first item. We don�t actually prevent you from ignoring this recommendation, but what will happen is that if a bid group snipe hasn�t heard from the previous snipe in the bid group, it won�t fire, to ensure you don�t win more than you specified. What that means in practice is that a second, third, or later bid group snipe on auction end times too close together won�t fire, even if you might have won with a high bid. And the more time you can get between auction end times the better your chances this won�t happen to you.
Regarding your second concern, we recommend lead times between 5 and 12 seconds. Currently, Auction Sniper successfully places 99.9% of all snipes with 5-second lead times. We don‘t recommend anything less than 5 seconds.
I hope this information will be helpful.
Regards,
-Auction Sniper Support.
