AS system wouldn 't let me update Ebay password...

bluemarlinMember

Ok, I changed my Ebay password last night, and today, I lost about five snipes because I had forgotten to update the info in my AS account (although I was able to monitor the auction activities the whole time). It's when it's time to snipe, it all of the sudden told me the password was invalid ( I wish they did that when I logged on to AS after I changed my Ebay password last night).

Now I try to modify the account password and try to type in the NEW Ebay password (modify account/ account information)to avoid future unsuccessful snipes, but now it's saying my Ebay password and user name are invalid?? (I only can log on to AS by using the OLD ebay password)

I don't get it. Do I have to give AS time to update the info? If so, how long? I dont want to lose anymore auction simply because of small issues like this. can you help, please?

1/11/051:49 PM

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mrsmMember

Sometimes if you shut down your computer and reload it clears up this problem. I assume you remembered to click update button at the bottom of the page.

1/11/053:42 PM

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bluemarlinMember

Hi, Serenity,

I tried shutting PC off and rebooted it. When I went back to AS, it still was the same thing, i.e. it allowed me to enter the site by using my Ebay login and OLD password. I went to Modify account and typed in new password and it said invalid once again. See here --> http://s93660044.onlinehome.us/i/AS.JPG

So I don't know what else to do. My next snipe is schedule in the next 30 minutes and I guess I will have to do it manually.

Why so complicated? What other ways I could make this work? (suppose I could go back to Ebay and change the new password back to the OLD one), but that's a little backward, don't you think?

1/11/054:03 PM

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sniperdonovanjAuctionSniper Support

Bluemarlin:

When you change your password in AS it will take effect immediately. From the screenshot you provided it looks like AS was unable to confirm your new eBay password.

When you attempt to change your password we go out to eBay and do our normal signin sequence to make sure everything is working and we will be able to place snipes for you. For some reason that failed for your new password.

Most of the time this happens because eBay puts up a security image as part of the login due to too many failed signin attempts. AS cannot get past that security page. However it resets every 24 hours I believe so you should be able to change your password now.

If not, please file a support case and we can look into it further.

1/12/0510:35 AM

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