I just re-read some of my support 'calls' under the HELP tab - they make interesting reading as often my sarcasm quota increases with each (usually) poor response from AS support. Several times I get answers to questions not asked by me as the operatives fail to read my emails properly/at all and respond to what they think I asked with stock cut'n'paste replies.
Many have been closed after referral to the development team where, I guess, they disappear into the ether as I haven't been contacted to be told that a fix is now in place...
One good one was where I watched (and helped) a friend register on AS putting me in as the referrer - no free snipes appeared. Vince had no solution as to why I received no free snipes apart from to blame a mistake by my friend (I watched him enter my ID correctly so that wasn't the reason). When further questioned his only solution was "I've given you three free snipes" and he refused to accept that there might be a bug.
Does anyone high up at AS review the level of service dished out by AS staff by reading these reports when they are closed?
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