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I've just discovered that the secure URL: https://www.auctionsniper.com/securelogin.aspx is not functioning as it should. I started noticing this about 2 weeks ago. The page simply does not load. There are times when it will load, randomly, and then stop working while I'm in the process of adding a snipe, adding an item to my watch list, etc. Just now, I found out that the "non-secure" URL http://www.auctionsniper.com works just fine (while at the same time, the secure site still doesn't work). Is anyone else having this problem? It's never been an issue for me before.

Not sure what to think.

Any ideas?
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Ta Rick - I remembered that thread. My point is, why does AS not default to the Secure login page for the majority, giving the option of non-SSL for those (that small %age that Sara mentions). Wouldn't that be safer for all?!

Suggestion: AS's new year's resolution should be to spend a bit of time upgrading the website/service - currently it has many little niggles that could be ironed out with a bit of effort by their developers.

Their usual response to my suggestions:
quote:
Thank you for your interest in improving the Auction Sniper product. I have forwarded your suggestion to our developers for future consideration. If you have any further questions, concerns, or even more suggestions, please feel free to open a new support request.
And then... well nothing usually!

My list of outstanding niggles:
  • Searches not working
  • The misleading countdown timer
  • Bid groups generally (their interface, ability to re-use, lack of warning if too close together etc)
  • Bid at the last second, automatically
  • First line Support
  • Help Screens
  • Out-of-date look and feel
  • sometimes misleading messages at end of Auctions
  • 'Community' Tab on some pages, 'Forum' on others
  • Misleading headings in the forums and lack of AS staff visits
I'm sure there are other things that I've missed out!

R2
quote:
whilst the cash pours in!
I didn't know you were getting a copy of AS' financials.


quote:
I listed off a few of my pet hates which I wish they would make an effort and fix.
Most of them I would put in the "minor" category – “pet hates” sounds extreme. It’s also possible, maybe even probable, that AS has a sound business reason not to resolve everyone of YOUR “pet hates”. Unlike you and I (well, perhaps including myself is inaccurate), AS does AS full time AND does it for a living, and apparently a very good one with all that cash pouring in. Maybe, just maybe, they know more about what it takes to run a sniping service than an army of R2s and Ricks (an army of R2s and Ricks – now there’s something to worry about).

Including something as minor as the title being “Forum” instead of “Community” for a tab on some obscure page makes your “pet hates” sound trivial, as do some of the other “hates”.
R2 – let me try a different approach.



quote:
R2’s hates:
  • Searches not working
  • The misleading countdown timer
  • Bid groups generally (their interface, ability to re-use, lack of warning if too close together etc)
  • Bid at the last second, automatically
  • First line Support
  • Help Screens
  • Out-of-date look and feel
  • sometimes misleading messages at end of Auctions
  • 'Community' Tab on some pages, 'Forum' on others
  • Misleading headings in the forums and lack of AS staff visits
I know this is borderline, and probably across the border and well into foreign soil, dead-horse-beating (at least the horse doesn’t mind), but seeing that you appear to be very passionate about the items in the above list, due to your calling them “hates” and the amount of times you’ve commented on them, both on the forum and to support, perhaps I can encourage you to do something for me. Would you please put that list in sequence (if it’s not already) of importance? I may have been unjustly critical of your crusades on these issues, but perhaps I, and maybe others (assuming there are others), would have a better understanding of the importance of these items if I knew which items were most important to you. That way, instead of us battling each time you bring one of them up, I could actually be supportive – wouldn’t that be a nice change?

As a suggestion, you could either put them in sequence of importance to YOUR sniping experience using AS, or put them in sequence of importance to OTHER USER’s (aka – importance to AS) sniping experience using AS, or maybe even provide two separate lists.
I've helpfully put them in length order - does that help?

  • Help Screens
  • First line Support
  • Searches not working
  • Out-of-date look and feel
  • The misleading countdown timer
  • Bid at the last second, automatically
  • sometimes misleading messages at end of Auctions
  • 'Community' Tab on some pages, 'Forum' on others
  • Misleading headings in the forums and lack of AS staff visits
  • Bid groups generally (their interface, ability to re-use, lack of warning if too close together etc)


R2
Perfect. Just the response I was looking for.


  • Help Screens
    Details?

  • First line Support
    Is that based on your personal experiences?

  • Searches not working
    Isn’t that a feature you haven’t used for a long time, nor plan to use?

  • Out-of-date look and feel
    Details?

  • The misleading countdown timer
    Agree.

  • Bid at the last second, automatically
    Agree, but trivial.

  • sometimes misleading messages at end of Auctions
    Details?

  • 'Community' Tab on some pages, 'Forum' on others
    Trivial.

  • Misleading headings in the forums and lack of AS staff visits
    Agree, but shouldn't it be “heading”?

  • Bid groups generally (their interface, ability to re-use, lack of warning if too close together etc)
    Fully agree, except for “their interface” - details? Is there really an “etc”? Contingency bid groups is one “etc”, but I can’t think of another one.
  • Are you sure you're not on the AS payroll? Oh well, I 'spose I'd better humour you as there's a slight chance AS might take notice and do some of this stuff...

    quote:
    Originally posted by Rick:
    Perfect. Just the response I was looking for.We are telepathetic!


  • Help Screens
    Details? The help screens are a bit thin (ie. lacking in detail) as confirmed by the number of queries posted here.

  • First line Support
    Is that based on your personal experiences? Absolutely! It is my experience that the first response from the FLT(front line team) is a quick cut'n'paste response to what they thought I asked rather than what I actually asked...

  • Searches not working
    Isn’t that a feature you haven’t used for a long time, nor plan to use? Yawn! If they worked and added value then I would use 'em!

  • Out-of-date look and feel
    Details? AS's user interface (ie. this website) hasn't been altered for XXX years (Rick will, no doubt, fill in the gap) so is looking a bit tired. eBay, Paypal, etc are constantly evolving, why not AS?

  • The misleading countdown timer
    Agree. Crikey!

  • Bid at the last second, automatically
    Agree, but trivial. Not at all - this sets users' expectations and when they are disappointed they come here to rant!

  • sometimes misleading messages at end of Auctions
    Details? See previous item - the messages when things don't work could be much improved so that newbies can better understand why their snipe failed (eg. bid increments, out bid etc...

  • 'Community' Tab on some pages, 'Forum' on others
    Trivial. Maybe, so why not fix it in the trivial amount of time it'll take to fix?

  • Misleading headings in the forums and lack of AS staff visits
    Agree, but shouldn't it be “heading”? Maybe, but maybe they all should be reviewed? Has anyone ever found anything they wanted via the Items Wanted?

  • Bid groups generally (their interface, ability to re-use, lack of warning if too close together etc)
    Fully agree, except for “their interface” - details? Is there really an “etc”? Contingency bid groups is one “etc”, but I can’t think of another one. For something that is potentially baffling to the new user, the Bid Groups section could defo be made more intuitive!
  • R2
  • there’s a slight chance AS might take notice

    If you believe AS hasn’t “noticed” or you think it’s “slight”, then you underrate yourself.

  • Help Screens
    The help screens are a bit thin (ie. lacking in detail) as confirmed by the number of queries posted here.

    The number of queries posted on this forum doesn’t confirm much of anything, because I don’t think that the amount of users on this forum represents any significant percent of AS’ total user base. It appears that most users get the info they need from the current help screens. And, some/many questions asked on the forum ARE already covered “in detail” in the FAQ’s, yet they still get asked. There are a group of people that regardless of how thin or thick the help screens were/are would still ask the same questions.

    Will you supply specific text and what changes should be made?

  • First line Support
    Absolutely! It is my experience that the first response from the FLT(front line team) is a quick cut'n'paste response to what they thought I asked rather than what I actually asked...

    That’s pretty typical. At least you’re not talking to someone in India (please, no hate mail). I doubt that the revenue AS generates from these chump-change sniping fees warrants a level of support that isn’t provided by companies with loads of money, such as eBay and Microsoft. And with all the competition (sniping companies and software), I also doubt AS’ profit could afford anything different.

    Based on MY experiences with filing AS support requests – they have ALL been between good and great.

    But, let’s say that the “front line team” hasn’t taken the time to get into the full details of your support request. You’re an advanced AS user and forum user. Perhaps they’re too quick to classify you as an uninformed newbie. But I pretty much get that everywhere I go, even with those (there are one or two) that believe I’m not brain-dead. It’s part of the process – it part of the culture – it part of the times. After all, it DOES happen on the forum.

  • Searches not working
    If they worked and added value then I would use 'em!

    We’ll most likely continue to disagree on this. The searches usually work. Based on usage and benefits to the majority of their customers, I suspect AS has made a valid business decision not to muck with them. If it was really impacting their business, either current or future, I’d think they would address it.

  • Out-of-date look and feel
    AS's user interface (ie. this website) hasn't been altered for XXX years (Rick will, no doubt, fill in the gap) so is looking a bit tired. eBay, Paypal, etc are constantly evolving, why not AS?

    You’re suggesting AS should change their user interface because it’s “looking a bit tired”. That would force all their users to become familiar with a different interface at the risk of introducing bugs, because of something that’s “a bit” and because you feel it’s tired-looking. Remember, their job is to place snipes, not to look rested. And every time, and I mean EVERY TIME, eBay makes a change, eBay’s forums come alive with complaints and criticism.

  • Bid at the last second, automatically
    Not at all - this sets users' expectations and when they are disappointed they come here to rant!

    A “few” users rant. It probably only seems like more because the service is for the most part good, and between the help text and FAQ’s, there aren’t very many posts about much of anything. “Too late” use to be a big gripe. Can’t remember the last time that appeared.

  • sometimes misleading messages at end of Auctions
    See previous item - the messages when things don't work could be much improved so that newbies can better understand why their snipe failed (eg. bid increments, out bid etc...

    Will you supply specific changes that should be made to “bid increments” and “out bid” (before and after)?

  • 'Community' Tab on some pages, 'Forum' on others
    Maybe, so why not fix it in the trivial amount of time it'll take to fix?

    I don’t know. Maybe they lost the folder. I’ll probably never understand how “Forum” appearing on a tab instead of “Community” makes it to a “hates” list. To be honest, I don’t understand having a “list” or even devoting brain cells to remember it.

  • Misleading headings in the forums and lack of AS staff visits
    Maybe, but maybe they all should be reviewed? Has anyone ever found anything they wanted via the Items Wanted?

    Maybe no one has found anything in the “Items Wanted” forum. Maybe they have. Maybe it makes people feel good, in that it gives them hope that after they die, someone will have one for sell, or want to buy one.

    I’d miss that section if it was dropped. There have been some, I think, “interesting” posts/threads in that section. If it were changed/dropped, you can count on someone(s) getting upset. And, over the last 24+ hours, that section is the only one getting activity, which are a response to your post. And, don’t forget, it contains the thread with the highest number of views on any other thread in any other forum.

  • Bid groups generally (their interface, ability to re-use, lack of warning if too close together etc)
    For something that is potentially baffling to the new user, the Bid Groups section could defo be made more intuitive!

    Perhaps, but “made more intuitive” is vague and subjective. What specific changes would you recommend to make this so? Sara has repeatedly commented that the argument against contingency bid groups is that bid groups’ usage is minimal. That could be because of the interface, or it could be because they are inherently difficult. It’s easy to say, “made more intuitive”, but there are some things that no matter what, will be difficult for some, or many. I only used them once, and that was to see how they worked. I may or may not represent the typical user.

    R2 - Any chance you’ll pare down that list?
  • You want someone to “notice” you, yet when someone does you want to drop it? When I ask you for an actual example of changes (even ONE change), or even something tangible as a starting point, you don’t, or can’t? I assume, as AS might, that you don’t have anything specific, or that you realize you are being petty. When I ask you to elaborate when you’ve pluralized (dramatized) a word or left an “etc”, you either don’t, or as in the case of your Misleading headings in the forums, when I asked about your specifying “headings”, indicating that there is more than one, you defended it by suggesting that the “Items Wanted” forum should be deleted – a forum that you post to frequently. When I see your elaboration on something as simple as “headings”, I begin to wonder if you haven’t become desperate. I’m beginning to believe that you realize that if your “hates” are examined, you’re afraid you’ll reveal just how inconsequential this list of yours is.



    quote:
    Originally posted by region2:
    I'm not going to spend any more time on it...
    Yet, over the years you’ve devoted a good amount of time “on it”. You have beat on these issues, as you have beat on the lack of respect you get from AS support. It’s not like you’re going to stop bringing them up. You brought them up on the forum so as to give you a public venue in either the hope that you could sway others into thinking these “hates” of yours had merit, or because you just like to gripe. Since you have decided to continually assault AS (their software and staff) on this forum, then if your “hates” have merit you should be willing to discuss/debate these “hates” on the same medium that you have elected to air them on. If AS, as you say, isn’t going to ever “notice” you, then why the continued complaining? If you can spend so much time bringing up your “hates” on this forum, then can’t you spend a small percentage of that amount of time providing meaningful examples of your thoughts? I already publicly dropped debating an item on your list, but why are you not willing to do likewise? Do you think it will make you look bad? Do you think running away makes a better case?

    Do you really expect AS to take “notice” of you, if the only energy you put into this is to complain – without anything concrete?

    I’m quite content to continue this as a solo examination of your “hates”. If it’s to be a soliloquy - so be it. But, with your involvement, there should be a chance that you can make some good arguments, which is the same as saying there’s a chance AS will then change one or more of your “hates” to a “love”. There’s also the chance that the further we explore your “hates”, the more it will be revealed that both you and them are petty. I’d like to find out which one it is?



    quote:
    Originally posted by region2:
    If AS asked me then I would refine my list . . .
    What difference does it make if AS asks you? Is this all about respect with you? Did AS not wag it’s tail every time you threw them one of your “hate” bones, and now you want them to ask you to refine your list. My dear boy, it’s your responsibility to make coherent arguments to AS to justify why your “pet hates” warrant them making changes that will impact ALL their users instead of viewing them as just your “pet hates”.

    Curious choice of words – “pet hates”. People typically are fond of their “pets”, but not of their “hates” (love their pets; hate their hates). But, you’ve turn them into “pets”. Do you have names for them? Like is Misleading headings called Sparky and ‘Forum’ tab called Ginger? P.S. That’s a rhetorical attempt at comic relief, as I understand your meaning.



    quote:
    Originally posted by region2:
    AS are unlikely to be interested . . .
    Why do you think they are not “interested”? Do you think that if an idea had merit, they won’t pursue it? Is it possible you’re getting “interested” in your ideas mistaken with their having “good judgment”?



    (old business)

    quote:
    Originally posted by region2:
    Are you sure you're not on the AS payroll?
    Curious question. Of course you’re being flippant, which if you do as much with the support staff as you do on the forum when discussing your “hates”, might be impacting their response(s) to you. But what makes this curious is that according to you, those on the AS payroll don’t “notice” you - definitely something you can’t accuse me of.



    quote:
    Originally posted by region2:
    Oh well, I 'spose I'd better humour you . . .
    Possibly you’ve reversed the roles of humouror and humouree?




    Again, R2 - Any chance you’ll pare down that list?

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