AS is paid. Why no balance increase. AM I SCREWED?

Canoe, don't know if this will be helpful, but this was a recent case like this that Sara answered.Of course the part about the guy not being in is old news.

quote:

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posted November 15, 2003 12:10 AM
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Wait for your support case to be answered.

You probably paid us incorrectly. The correct way to pay us is via our site, and the paypal payment form. It's also critical that you use your correct AuctionSniper username when paying.

Almost always your problem is caused by you entering that incorrectly. You cant expect us to credit your account when you give us the wrong account info.

Sometimes it's an error on paypals end, and sometimes ours. Last but not least ours of course.

It would speed things to go get your paypal transaction id# for that payment from paypal and include it in your support case. It would be helpful to include the AuctionSniper username you believe you entered when sending the payment. Add those to your already open support case.

The guy who handles these types of cases wont be back until Monday morning. You could also try sending a small payment again. Then close all web browsers and log back into our site and see if your balance changes. If it did send a larger payment. We can always refund you your original one. Do this just once though. It will be a real bummer if you keep trying incorrectly to pay and it's not working for whatever reason. So if it doesnt work that next time give up until you get some help from support.

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Mrs. M,

That's all correct. I'm wondering if canoe has allowed enough time for the paypal payment to clear. It takes a few days. I'm probably wrong.


Canoe,

I would recommend you give AS your credit card. Just my opinion.

Well, I paid them correctly. I've paid AS this way before on PayPal. But, I never screwed up and let my balance go to ZERO before I made payment.

So AS won't even front me 80 cents until my payment clears. The money is OUT of my bank account so as far as I am concerned it is in AS's bank account.

There is no room for slippage even for existing customers.

If I list my credit card with AS, so what?

How long does it take to post that?

Why is that faster than PayPal?

Well, that was weird.

I listed my credit card. I did not receive any notice from AS. I don't know if it did any good.

I checked my AS balance, it was STILL Zero.

So I paid a second time via PayPal.

Checked my AS balance immediately and BOTH PayPal payments now show.

Go figure.

(Thanks, Mrs. M and Rick)

You need to refresh your web browser after making a paypal payment, I have no idea why.

The best thing to do is just close all your web browsers, then open one back up and come to our site. Your payment is there. It's really strange but for some reason the web browser wants to keep remembering you havent paid, even though you have and we have record of it.

Normally we credit for paypal automatically within about 30 seconds.

The guy who does paypal often notices double payments and credits one of them back. Not always though so if you want it you'll need to file a support request to get it refunded. If you dont mind that you sent in double then that is fine as well and you may get it refunded if he notices it.

Dear Sara,

NAW, wrong answer.

You are without a doubt a "sniper". I am certain you are a "Goddess".

But, I was most likely coding Fortran before your parents genetic material comingled in such a superlative manner.

I was on the internet in the days before the Web, when it was Unix code.

I cleared caches. I reloaded the page. More times than I can count.

No, this is AS's problem. You as much as state that fact when you say, "The guy who does paypal often notices double payments and credits"

AS needs to install the following.

1. Clean up the PayPal to AS crediting system so it does not hang. (That is probably why my second payment "bounced" the first payment into my balance.)

2. Immediately send a confirmation eMail to customer upon AS crediting new balance to account.

3. Immediately send a confirmation eMail to customer upon registration of customer's credit card to account.

The above will most likely solve this issue.

Best Regards,

Hal