Any guidance re "Unknown" confirmation?

It seems you've deleted the snipes from your account. Without which I can't click the confirmation link that is on each snipe to see the exact message we got back from eBay when we placed your snipe.

We do provide a link, by the way. It's right on the snipe. It's called: "Confirmation" and shows after every snipe is placed.

You probably looked in the wrong place for my snipes. My AuctionSniper logon is "Teester." I chose a different logon for the Forums (just to confuse everyone, I guess).

Yes, I know you already provide a link labelled "Confirmation." If you read my intial post carefully, you will see I used that link and was not satisfied with the information provided; hence, my comments.

I have some more snipes scheduled and have my fingers crossed!

Thanks for responding.

I accessed your account via your email adddress. I logged in, and then changed the "Show" box to: "All items" and no snipes came up.

The only way for this to happen is if they were deleted.

So I cant really tell what happened. If it said unknown then most of the time it's that we dont know. Any time we find those we try and find the cause if possible and fix it. Such as earlier today I did 2 cases that were unknown and when I clicked the confirmation I could see the message from eBay when we placed the snipe saying that that the seller had blocked that bidder from bidding on their auctions. We made a change here to detect that and now it wont say unknown anymore, it will says Blocked by seller, or something to that effect.

Also saw a few where eBay said: "an unknown error has occured." We cant control eBay when they biff. We just pass along the error, but we obviously sniped in time else there would be no error message.

Overall though this is pretty rare. We're hitting 99.95% of snipes. That's 1 miss in 2000 auctions and counting all the reasons above and the ones we dont know about too.

Thank you

Something is not right because I have a number of snipes saved in various bidgroups, and all snipes have been showing up consistently (although I do sometimes have trouble updating them). I also did not delete either the one snipe I won or the other that returned the "unknown" error. Are you sure you are checking the account for "Teester"? I guess I will try to change my forum name to avoid any possible further confusion.

Ok. I found them.

Did you click the confirmation link on the unknown?

I clicked your confirmation link and found out it was an eBay error. We placed the snipe, they gave us that error. There isn't much we can do if eBay isn't working correctly.

I see very few of this type of error so normally eBay processes the bids fine.

Thank you

Interesting problem and issue -- we've encountered some "unknowns" but figure it really doesn't matter a whole lot. AS is so great that if a few snipes don't work, we just go on to the next. There's almost ALWAYS someone else selling another of the item you want.

Sorry, but I can't agree that the "Unknown" issue occurs rarely and therefore is nothing to worry about. This has now happened to me twice, and I'm not even past the free trial stage yet. I lost an item today because your service simply did not work, and clicking on the "Confirmation" link results in no information whatever. (My eBay login is "Teester" if anyone is interested in checking this out.) The fact that eBay may return an error message in some of these "Unknown" instances does not necessarily mean that the failure is eBay's fault. Maybe the problem is the way your service is interacting with eBay (too many bids at one time, perhaps?). I know that I have never received an error message when bidding on an eBay item directly. In any event, whatever the cause, I still feel that you should be investigating this issue and providing as much information as possible to the potential customer rather than repeating a party line that there is no problem. Sure, I can wait until the item comes up again, but why should I have to? The ability to bid reliably is a large part of the rationale for using a service such as AuctionSniper. So far, you are only batting .500 in my case.