All items in bid group cancelling after first bid too low

The way that occurs is if we place a bid but we cant figure out if you've won then we cancel all the futher bids until we figure out that you either won or lost.

The bug it appears in your case is that once we've figured out for certain that you've lost we're not reinstating the other bids back to the "ready to snipe" status.

So yes it's a bug. I'm pretty sure we know this happens and are working on a fix, but I'm going to forward it to the guys that program that part of things to be sure.

Thank you

But in this case the system had to know that the first item wasn't won, because no bid for it was ever placed, since my max amount was below the current bid well before the end of the auction.

Nope, we place bids in all cases, even if you aren't high bidder before it ends we still snipe. Better to be safe than sorry.

I don't mean to be rude, but my experience with your snipes on my behalf run counter to your last reply. *But* if you're correct, then we have a worse problem, because no bids were ever placed on the cancelled item.

Oh... yes, bids on bidgroup canceled items are not placed. We of course can't place those because you may have already won one or more items.

I have another case as the situation I originally described:

1. Several items in a bid group.
2. The time comes to place bid on the earliest item in the group, but no bid is placed, because my max is already below the current bid (this makes sense).
3. Then *all* items in the bid group are cancelled! This *doesn't* make sense!

If tech support would like to see the items in question, I'd be glad to provide the numbers, etc.

Help!...

Surely even if your maximum is lower than the current bid, Auctionsniper attempts to bid (which is what I think we were told above). You then get the "Too low" message based on the error message that eBay gives Auctionsniper (which you see when you click "Confirmation").

This does make sense, because in the meantime the high bid may have been retracted (where permitted) by the bidder or cancelled by the seller.

1. Whether or not it makes sense for AuctionSniper to submit my bid when it's already too low, I don't know, but the fact is that it *does not* happen.

2. The actual problem I'm trying to resolve is that after the first item (chronologically) in a bid group passes by--*without winning*--all of the remaining items in the bid group are cancelled. This not only defeats the purpose of bid groups, it takes me out of the running on items I might have otherwise won.

nc-cd:

1.) yes, we absolutely do.

2.) this obviously is not the norm, else bidgroups would be worthless.

Please file a support case:
http://support.auctionsniper.com

Thank you