After 3 free snipes-made payment through Pay Pal-still no service

Put it in writing at http://support.auctionsniper.com
as this is only a Forum. If you want real resolution to your question, you need to file a support case. Anyway, that's what I've learned to do! Good luck to getting this resolved.

Thank you Shell,
Idid all that stuff first-posting here was after that, but I did get some response and problem is solved, I think because I posted here! I think this service was worth a little trouble because it works fine, but I was a bout to give up. Thank you for your response Shell and thank you for your response Auction S.

already answered in the PayPal section of our payment page:

quote:

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Please note that it can take up to 3 business days for the balance to show in your account since this is a manual process.

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I made my payment thru paypal 4 BUSINESS DAYS AGO and they haven't given me credit yet either! And, yes, I've filed a case with support, too. So much for "up to 3 business days." A week to get credit for my payment is getting ridiculous.

I miss Adam!!

ADAM WAS NO SAINT!

This is really getting ridiculous! I made my Paypal payment a week ago and STILL haven't receieved my credit!! I've contacted support TWICE and have receive NO REPLY!! What do I have to do?!?!?

No response from support; no response on the forum; you have my money; when do I get my snipes?

This is very poor customer service.

I know tomorrow is a holiday, but the payment was made a week ago!

quote:

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A week since payment made and still no credit!!

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You most likely sent us a payment from some paypal email address you dont have on file with us. How are we supposed to credit you when you dont include your sniper account name? Like our instructions say. Heck you probably didn't even send it to the right email address.

File a support request: http://support.auctionsniper.com

We credit people very promptly, almost always daily so something is wrong and screaming here wont help.

You say you've contacted support. What are the case #'s then? If you dont have a support case #, you dont have a support case.

No, Sara, I did NOT send my payment from a different email address. My paypal email address is exactly the same as it is with AS and eBay.

As for sending it to the right email address, I followed the links YOUR site provided. If YOUR links do not provide the correct address, that is not the customer's fault.

This is NOT the first time I have paid my account thru paypal. Although, it is the first time since all the changes have been made. So if your changes included your paypal link, then perhaps you need to investigate that and not accuse your "loyal customers."

And, YES, I DO have a support case #. The number is:#107335.

I have reviewed the payment instructions under the help tab, and there is no email address listed to send payments to. So why would a customer have any reason to think your link to paypal would not be correct? There is nothing in the paypal payment instructions under the help tab saying to include a user id.

I will admit, I did not put my "user id", but my name and email address on my paypal account is the same that it is with AS. If your support staff ever responds to my support case, I can provide the paypal transaction # if necessary.

They do sort the paypal problems, go thru the support forum, and gibe them ALL the info U can, and use the email address U registered at AS