Been sniping a long time and was surprised to see 7 second lead time fail on a Wednesday night at 6:07pm.
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Is that a good surprise or a bad one?
Terrible for my desire to accumulate treasure.
Excellent for my practice that the origin of suffering is attachment.
Excellent for my practice that the origin of suffering is attachment.
After 3 support cases with AS this past week finally got them to admit system problem - DNS server fault.
Been missing snipes with 15 sec leads. Got sick of getting replies from the book of standard responses - asked for supervisor - got them investigating - got a result.
Been missing snipes with 15 sec leads. Got sick of getting replies from the book of standard responses - asked for supervisor - got them investigating - got a result.
For proof of problem I watched an item close on ebay as the counter for the item on AS showed 30 sec to go.
Passed that info on to support & things moved quickly from there
Probably should read "appeared" to move quickly from there.
Passed that info on to support & things moved quickly from there
Probably should read "appeared" to move quickly from there.
Can you post up their response here for all to see?
The counter on the AS My Snipes page is nothing to do with their server time - it's an annoying bit of code that relates to your PC's time!
R2
The counter on the AS My Snipes page is nothing to do with their server time - it's an annoying bit of code that relates to your PC's time!
R2
PC time was within seconds of ebays official time ????
I did watch my first few snipes after signing up last year to satisfy my doubts as a newby & they appeared to be in synch (within a few seconds at least).
I tried it again after a week of bids "too late" & "not in time" when it showed up as with a 30 sec lag.
All previous snipes were at least successful in getting a bid in when not already outbid with 7 sec lead.
The last straw for me was a non bid with a 10 sec lead - a winning bid of $335 placed 40 sec before end & my max set to $360. Followed the next day by a non bid with a 15 sec lead & lots of $ to spare...
I did watch my first few snipes after signing up last year to satisfy my doubts as a newby & they appeared to be in synch (within a few seconds at least).
I tried it again after a week of bids "too late" & "not in time" when it showed up as with a 30 sec lag.
All previous snipes were at least successful in getting a bid in when not already outbid with 7 sec lead.
The last straw for me was a non bid with a 10 sec lead - a winning bid of $335 placed 40 sec before end & my max set to $360. Followed the next day by a non bid with a 15 sec lead & lots of $ to spare...
JakeT
Support Posted Thursday, June 22, 2006, 2:33:50 PM
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Hello,
This ‘Not In Time‘issue was related to the failing of one of our DNS servers. This issue has been resolved so you should no longer experience these timing issue.
Please remember to redeem your loss for free snipes at http://www.auctionsniper.com/freesnipes.aspx
We apologize for the inconvenience.
Thank you,
-Jake T.
Support Posted Thursday, June 22, 2006, 2:33:50 PM
--------------------------------------------------------------------------------
Hello,
This ‘Not In Time‘issue was related to the failing of one of our DNS servers. This issue has been resolved so you should no longer experience these timing issue.
Please remember to redeem your loss for free snipes at http://www.auctionsniper.com/freesnipes.aspx
We apologize for the inconvenience.
Thank you,
-Jake T.