3 Higest Bids - 8 Seconds ea - 5 mins apart - None Won

Nothing. Its you. Try reading the posts before you open your mouth. Auction Sniper works great, I'ts just your fault you dont know how to use it or read the disclaimers.

I've used AS for about a year and a half -- successfully. It has only recently given me problems. Hopefully if there is something obvious that has changed, you will point it out.

Have your read the AS risk page at http://www.auctionsniper.com/risks.aspx?

Kameltoe, if you can't be helpful, you should refrain from posting obnoxious messages. Your experience with the service is not necessarily the same as someone else's. Why not leave the task of responding to support quesions to those with the courtesy and expertise to do the job?

DixonAgee, good luck with resolving your issue. You will find that most of the people posting in this forum have manners.

Thanks TeeJay. My first impression is that this is an un-monitored wild-west forum. Thankfully there are exceptions. I checked out Kameltoe's 4 posts in the forum and found them all to be obnoxious and unhelpful.

I think I've figured out the problem and have a suggestion for the management. Based on a survey of other posts, I think it would significantly reduce the number of persons with experiences - and complaints like mine. However, I think I'll submit it in private.

One thing I will publicly suggest is that the management should not tolerate persons who cannot restrain their need to flame. It would do wonders for your public image, and probably your bottom line.

Ug. Dude, you cant put items into a bid group where you've already won an item!

Every bid after your winning bid gets canceled. That's they way bid groups work.

If you want to win more of that item either increase the # of items in your bid group you want to win, or start a new bid group.

You could add 10 gillion items to that bid group from now till the end of time and we'll NEVER bid on them. But by golly.... that's the way it's supposed to work...

I guess we could put up some sort of warning letting you know that you are adding bids to a bid group that has already completed. I'm thinking that is what you're going to suggest...

Well, Dude. Let's put it this way. You can have a service that frustrates people because bids disappear without a trace. And when they ask for help, they are made to feel stupid .....

or you can have a service that catches oversights and allows users to fix them before they fail .... making your service look smart... and making users feel that they made a smart choice.

Either way, people will tell their friends what they think about Auction Sniper. Which scenario do you like best, dude?

Never seen a bid disappear. EVER. Through thousands of support cases and probably tens to hundreds of thousands of views of the My Snipe tab.

If you are having trouble figuring out where your snipes are might I suggest setting your snipe folder to default to: "All Snipes" and your "Show" filter to "All items"

That will show you every snipe you've ever had, past, present, and future.

Or you could use a combination of those two fields to always find any snipes which you might be interested in looking at.

I found the "All Snipes" selection and found the lost snipes. They are listed as Cancelled (with no explaination). They weren't cancelled by me, but we know why.

What I am saying is

- you send email when a snipe succeeds
- you send email when a snipe fails

- users can see that a snipe is cancelled when they do it themselves (it disappears from the list)

- you place an outbid flag up, AND you send an email when the snipe is outbid with sufficient lead time

BUT

- there is NO email notification when AS cancels a bid group snipe
- there is NO flag when AS does not intend to actually function because bid group limits have been satisfied
- there is no way for the user to even know bid group status without taking a side trip (they shouldn't have to)

However, AS could easily perform these services.

Like I said before:

You can frustrate your customers and make them feel stupid

OR

You can do very simple (and consistent) things to make them feel like this is a smart service

Either way, they will tell their friends. Which scenario do you or your boss prefer?

Maybe it's because I'm British? This is what I would have said:-

I see what I did now. I put my snipes into the wrong folder. Doh!

Maybe AS could put up a message if someone tries to do this in the future? That would stop them making the same mistake as me.

Thanks for your help.

So much nicer than Tora! Tora! Tora!