1 Hour Early Snipe

Time zones wouldn’t/shouldn’t have made any difference.

Best to file a support request:
http://support.auctionsniper.com/

Thanks Rick, I could not find that link earlier which is why I went with this post. I appreciate your help.
Todd

I seem to have the opposite problem - Auction Sniper is dispalying a time that is one hour slow and therefore possibly not sniping at all - anyone with the same problem in Eastern Australia?

Guys - you need to understand that the time (and countdown) on My Snipes has no bearing on what is happening on AS's servers. No idea why a snipe would fire an hour early unless it was a bug or placed just before maintenance.
Click on the HELP tab and log a support call for both problems and please let us know the outcome...

R2

This may have something to do with the time change in the U.S., but that's only a "may".

quote:

Originally posted by region2:
Guys - you need to understand ...

A little patience, region2 - just a little. This question comes up A LOT.

quote:

Originally posted by region2:
Click on the HELP tab and log a support call ...

Here's the link, Mal: http://support.auctionsniper.com/

No idea what R**k said as he's on my ignore list. On past performance I suspect that he had a dig at me and was obsequious to the newbies in the vain hope that he'll get them on-side. Be afraid Mal/Todd, be very afraid.

Your item 270212939633 finished at 07-Mar-08 02:00:00 GMT which makes it evening time in North America and exactly on the hour so you'd expect a bit of a shift in the lead time but not an hour! Blag some free snipes while you're there...

R2

Hi guys,

Something is definitely screwy here. See below URL and the top item in my active listings.

- The "current" price of $541.59, is infact the winning bid.
- My max bid was $582.00 - but still didn't win this.
- This is still showing as "Ready" status, even though the auction ended hours ago.
- I never received any email notifications from this from AuctionSniper like I usually do.

At the time I briefly noticed the time wasn't quite in sync with eBay but didn't pay much more attention.

This really bugs me - as I wanted this item, and should have won it by all rights.

Anyone else with similar issues (I'm in South Australia) ?

Cheers
David

David,

Something definitely screwy with the first auction. Although this section of the forum is titled “Auction Sniper Support”, it’s quite likely you’ll get a faster response from support by using the above link to file a support request.

Apologies if I'm duplicating what R**k said but I really am ignoring his posts. Did you get an email from ebay after the Auction telling you what happened? What did it say? Hit the HELP tab and ask support for guidance and let us know the outcome.

Your item ended at 09-Mar-08 21:00:00 AEDST which is, I guess, a busy time - it might be that that caused the problem...

quote:

Originally posted by region2:
and let us know the outcome.

Ditto.

Thanks guys. Now logged as as Help incident. Cheers

...and what did they say?

They eventually admitted (after additional questioning) that it was some kind of Sync issue with Daylight Savings that has now been corrected. They gave me 3 x free snipes - although it doesn't really make up for the $70 extra I eventually had to bid to win the identical item I missed out on. :-)