Just a question as to why, if my snipe was to be in the last 3 secs., the snipe went in 41 secs. early? Lost to 2 other bidders who bid later than me, but not before what should have been my corrct snipe time. Thank you
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Hi s,
If you do an Advanced Search (“Find” tab above your 1st post) on the words “early” & “seconds” (in the “with all of the words” box), you’ll see several threads/posts on this subject.
(here they are):
https://community.auctionsniper.com/eve/forums?a=search&...Type=0&search=Search
If you do an Advanced Search (“Find” tab above your 1st post) on the words “early” & “seconds” (in the “with all of the words” box), you’ll see several threads/posts on this subject.
(here they are):
https://community.auctionsniper.com/eve/forums?a=search&...Type=0&search=Search
Traffic should be treated the same by AS as if one were sitting expectantly to snipe manually. 41 secs. does seem excessive when the sole purpose of sniping is to do it down to the last second. And thank you, Rick, for the help/info : )
8 seconds is the forum recommendation, 3 seconds is a bit close to the wire! What was the auction number?
R2
R2
I also had a 9 second snipe and the bid was placed 35 seconds early. Another bidder had time to bid me up another $45 dollars.
What's up? Please offer some explanation or people may lose trust and go to another snipe tool.
What's up? Please offer some explanation or people may lose trust and go to another snipe tool.
All these people who come to rant but don't read previous posts...
Nothing is up - AS adjusts lead times at busy periods!
R2
Nothing is up - AS adjusts lead times at busy periods!
R2
Hi Community,
This tends to happen sometimes on Sunday evenings, and other times when eBay traffic is extremely heavy. In these situations, the average time eBay's servers are taking to accept bids can be as much as 30 seconds, or even 60 seconds in some cases. Since we adjust your specified lead time to compensate for the average time eBay's servers are taking to process bids, some bids that are sent early may hit a particularly fast server and go through without a delay, resulting in the bid being placed early.
If anyone would like an explanation specific to a certain case, please file a support request using the appropriate link on our help page:
http://support.auctionsniper.com/
-Mike
This tends to happen sometimes on Sunday evenings, and other times when eBay traffic is extremely heavy. In these situations, the average time eBay's servers are taking to accept bids can be as much as 30 seconds, or even 60 seconds in some cases. Since we adjust your specified lead time to compensate for the average time eBay's servers are taking to process bids, some bids that are sent early may hit a particularly fast server and go through without a delay, resulting in the bid being placed early.
If anyone would like an explanation specific to a certain case, please file a support request using the appropriate link on our help page:
http://support.auctionsniper.com/
-Mike
Mike
Is this info on the FAQs? If not, could it be?
R2
Is this info on the FAQs? If not, could it be?
R2
R2
Is it necessary to be so nasty?
That's also one reason I left this snipe tool previously - the regulars - people like you - were always so hostile when people would ask questions. Lighten up.
Is it necessary to be so nasty?
That's also one reason I left this snipe tool previously - the regulars - people like you - were always so hostile when people would ask questions. Lighten up.
Not nasty - just resigned to the same old same old questions being asked week in, week out. Two solutions:quote:Originally posted by JET:
Is it necessary to be so nasty?...Lighten up.
a. people read the forums before blasting AS
b. AS warns people in more detail when they 1st arrive or bid at potentially busy times
As for forum 'hostility' causing you to go elsewhere... Welcome back, we've missed you!
R2
Hi R2,
No, this is not included in the FAQ because it it should not be expected behavior. Out of the thousands of snipes successfully submitted each Sunday, this issue only affects a handful. It could only be detrimental to place this info in our FAQ, as it would potentially scare users off who would most likely never experience the problem.
Thanks for the input.
-Mike
No, this is not included in the FAQ because it it should not be expected behavior. Out of the thousands of snipes successfully submitted each Sunday, this issue only affects a handful. It could only be detrimental to place this info in our FAQ, as it would potentially scare users off who would most likely never experience the problem.
Thanks for the input.
-Mike
A simple search of this forum will reveal that this is one of the most frequently raised issues among new users, many of whom have specifcally indicated that they would have appreciated being told up front. If only for this reason alone, it would certainly be beneficial to include it in the FAQ. The wording of the disclaimer, if done tactfully, can certainly make clear that this would only impact a small percentage of users, so as not to frighten prospective users. This would be preferable to no disclaimers at all.quote:Originally posted by Sniper Mike D.:
No, this is not included in the FAQ because it it should not be expected behavior. Out of the thousands of snipes successfully submitted each Sunday, this issue only affects a handful. It could only be detrimental to place this info in our FAQ, as it would potentially scare users off who would most likely never experience the problem.
Maybe mention it here:
http://www.auctionsniper.com/risks.aspx
http://www.auctionsniper.com/risks.aspx
Umm...I may be a little dense here, but doesn't "FAQ" = "Frequently Asked Questions"? Doesn't this question qualify?!?quote:...handful. It could only be detrimental to place this info in our FAQ,....
= = = = = =
A simple search of this forum will reveal that this is one of the most frequently raised issues among new users,....
quote:Originally posted by Sniper Mike D.:
Hi Community,
This tends to happen sometimes on Sunday evenings, and other times when eBay traffic is extremely heavy. In these situations, the average time eBay's servers are taking to accept bids can be as much as 30 seconds, or even 60 seconds in some cases. Since we adjust your specified lead time to compensate for the average time eBay's servers are taking to process bids, some bids that are sent early may hit a particularly fast server and go through without a delay, resulting in the bid being placed early.
If anyone would like an explanation specific to a certain case, please file a support request using the appropriate link on our help page:
http://support.auctionsniper.com/
-Mike
Mike: I do not understand this, since it has never happened before. This was done at 5 pm, West Coast Time on Monday and not Sunday. It would have been nice to know that this was going to happen so I would have had the option to do it myself. I also reported this on Support Case #20265 and have still never received a response. Nothing on your Website suggestests that the time of the snipe might be adjusted.
Mike: Your people need to rethink the way you promote your services. From what I now know, your services should not be used on rare items and only on items that it makes no difference if the person wins or not.
Right now it is promoted as a very accurate system the follows the profile to a T. If it is set for 7 seconds, it should bid at 7 seconds. If it is not going to bid at 7 seconds the customer needs to know in advance so that they can make the choice to use your services and not have the choice made for them with no warning that it will be an early bid.
When I set up the bid it came back with a warning that I needed to make sure that my eBay account was in order, since the bid was so high. I should have received a similar warning concerning this potential problem. Mel
Right now it is promoted as a very accurate system the follows the profile to a T. If it is set for 7 seconds, it should bid at 7 seconds. If it is not going to bid at 7 seconds the customer needs to know in advance so that they can make the choice to use your services and not have the choice made for them with no warning that it will be an early bid.
When I set up the bid it came back with a warning that I needed to make sure that my eBay account was in order, since the bid was so high. I should have received a similar warning concerning this potential problem. Mel
Hi cutthroat,
While I have seen a number of people state on this forum that Auction Sniper should not be used on "must-have" items, it is not how we promote our service at all. From what I've seen, the purpose of posts of this nature tend to be to explain to customers who lost snipes for one reason or another that the system is fallible, which is admittedly an accurate statement. I would consider stating that our "services should not be used on rare items and only on items that it makes no difference if the person wins or not" to be a gross oversimplification of what these other posters have said, but I guess that's open to interpretation.
The section of our FAQ that addresses this topic can be found at http://www.auctionsniper.com/faqbasics.aspx#basics13 under the heading "What is the ideal lead-time?". The third paragraph of that section states the following: We snipe every auction multiple times, from multiple servers and locations. These servers adjust for eBay server lag according to how long their average server is taking. Remember that it‘s in our interests for you to win.
Our servers are constantly monitoring the average amount of time eBay's servers are taking to process the bids we send them, which can range from a fraction of a second to several seconds. If eBay's servers are taking an average of 5 seconds to process our bids, we will pad the lead times of our bids by 5 seconds to give them the best chance of being processed at exactly the lead time specified by our customers.
While almost all of the bids we place are submitted exactly at or close to the lead times specified by our customers, given that eBay employs a very large network of servers, it is certainly not unheard of for a bid we submit to hit a particularly fast server and be processed with little or no delay during a time when it is taking them an average of 5 seconds each to process our bids across the board. A bid being placed 33 seconds early is definitely a rare occurrence though.
Also, I checked our support case records and found that support case # 20265 was responded to 6 minutes after you filed it, and the representative handling your case credited your account with 2 free snipes since you were dissatisfied with the performance of that snipe. You should be able to see the response to your case by logging into your Auction Sniper account and then clicking the “Check the status of an on-going support case” link at the bottom of the “Help” page.
We certainly understand that a bid being placed this early defeats the purpose of sniping, and I hope my response to this post helps you to better understand how our system works and how situations of this nature can arise from time to time.
-Mike
While I have seen a number of people state on this forum that Auction Sniper should not be used on "must-have" items, it is not how we promote our service at all. From what I've seen, the purpose of posts of this nature tend to be to explain to customers who lost snipes for one reason or another that the system is fallible, which is admittedly an accurate statement. I would consider stating that our "services should not be used on rare items and only on items that it makes no difference if the person wins or not" to be a gross oversimplification of what these other posters have said, but I guess that's open to interpretation.
The section of our FAQ that addresses this topic can be found at http://www.auctionsniper.com/faqbasics.aspx#basics13 under the heading "What is the ideal lead-time?". The third paragraph of that section states the following: We snipe every auction multiple times, from multiple servers and locations. These servers adjust for eBay server lag according to how long their average server is taking. Remember that it‘s in our interests for you to win.
Our servers are constantly monitoring the average amount of time eBay's servers are taking to process the bids we send them, which can range from a fraction of a second to several seconds. If eBay's servers are taking an average of 5 seconds to process our bids, we will pad the lead times of our bids by 5 seconds to give them the best chance of being processed at exactly the lead time specified by our customers.
While almost all of the bids we place are submitted exactly at or close to the lead times specified by our customers, given that eBay employs a very large network of servers, it is certainly not unheard of for a bid we submit to hit a particularly fast server and be processed with little or no delay during a time when it is taking them an average of 5 seconds each to process our bids across the board. A bid being placed 33 seconds early is definitely a rare occurrence though.
Also, I checked our support case records and found that support case # 20265 was responded to 6 minutes after you filed it, and the representative handling your case credited your account with 2 free snipes since you were dissatisfied with the performance of that snipe. You should be able to see the response to your case by logging into your Auction Sniper account and then clicking the “Check the status of an on-going support case” link at the bottom of the “Help” page.
We certainly understand that a bid being placed this early defeats the purpose of sniping, and I hope my response to this post helps you to better understand how our system works and how situations of this nature can arise from time to time.
-Mike
Mike: I am a bit confused. If I bid at 7 seconds directly with eBay they might not get it on time if they are busy. To my knowledge I have never had this problem. The part that gets to me is that I was watching the item and could have bid on my own. If you check the item, the High Bidder bid at 16:59:39 at a lower bid than my bid. Since my bid came early he had 21 seconds to rebid for $100.00 more than my bid. There is no way that he could have done this if the bid was at 7 seconds. The car ended up going for $53,850.00 which is about $20,000.00 less than the dealer prices.
I sort of understand the work it takes to monitor eBay, but you should give the buyer the option to choice the time for the bid. In this way the bidder takes full responsibity. What I don't understand is why you do this without letting the bidder know. What is the gain for Auction Sniper? Are you worried that bidders might not use you, if we knew the whole story? Mel
I sort of understand the work it takes to monitor eBay, but you should give the buyer the option to choice the time for the bid. In this way the bidder takes full responsibity. What I don't understand is why you do this without letting the bidder know. What is the gain for Auction Sniper? Are you worried that bidders might not use you, if we knew the whole story? Mel
I believe this is the bidding history if anyone is looking for specifics:
http://offer.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewBids&item=260264177721
Gorgeous car!
http://offer.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewBids&item=260264177721
Gorgeous car!
Hi Mel,
Not at all. Our main objective is to help our customers win auctions and, since our customers cannot possibly know how long the average eBay server is taking to accept our bids at a given time, they would be unable to make an educated decision about what lead time to select if they had the option to make Auction Sniper submit the bid to eBay exactly at their specified lead time instead of padding the lead time according to how long the average bid is taking to be accepted.
Therefore, if we allowed customers to make that decision themselves, our win rate would decrease and we would have a lot of users on our hand that would be unhappy because their bids could not be placed in time. For example, during a period of time when it is taking eBay an average of 10 seconds to accept our bids, all of the snipes would fail for every user who selected that option in conjunction with a lead time of 10 seconds or less.
I certainly understand that the outcome of your snipe on item # 260264177721 was very unfortunate, especially since you were watching the item come to a close and could have "sniped" the item more effectively by placing your bid manually, but that behavior is certainly far from the norm. Not to mention, it’s a beautiful car and I can’t imagine is very easy to acquire.
I would contend, however, that the behavior exhibited in this situation would still be preferable to a snipe not being placed at all because the lead time specified is less than the amount of time the bid took to get processed, because you at least had a chance of winning. I certainly understand that your chance of winning would have been greater if the bid had been submitted in the closing seconds of the auction as we all expected to happen though.
-Mike
Not at all. Our main objective is to help our customers win auctions and, since our customers cannot possibly know how long the average eBay server is taking to accept our bids at a given time, they would be unable to make an educated decision about what lead time to select if they had the option to make Auction Sniper submit the bid to eBay exactly at their specified lead time instead of padding the lead time according to how long the average bid is taking to be accepted.
Therefore, if we allowed customers to make that decision themselves, our win rate would decrease and we would have a lot of users on our hand that would be unhappy because their bids could not be placed in time. For example, during a period of time when it is taking eBay an average of 10 seconds to accept our bids, all of the snipes would fail for every user who selected that option in conjunction with a lead time of 10 seconds or less.
I certainly understand that the outcome of your snipe on item # 260264177721 was very unfortunate, especially since you were watching the item come to a close and could have "sniped" the item more effectively by placing your bid manually, but that behavior is certainly far from the norm. Not to mention, it’s a beautiful car and I can’t imagine is very easy to acquire.
I would contend, however, that the behavior exhibited in this situation would still be preferable to a snipe not being placed at all because the lead time specified is less than the amount of time the bid took to get processed, because you at least had a chance of winning. I certainly understand that your chance of winning would have been greater if the bid had been submitted in the closing seconds of the auction as we all expected to happen though.
-Mike