Unresolved Bidgroup Item

I am having the same problem. What's up?

Not seen that before - sounds like there might be a bug - I suggest that you both log a support request via the HELP tab at the top of the screen...

R2

I've just registered after getting that very message 3 times and losing 3 auctions because of it

VERY unhappy about it, I assumed the first time that it was a problem with the bid group I was re-using. I deleted the bid group and made a new one, re-imported my ebay watched items, and it failed on a further 2 occasions

Sure does look like something isn’t right in the AS bid group world. You might want to avoid using bid group folders and use regular sniping folders until AS reports back. Definitely file a support request: http://support.auctionsniper.com/

I've also lost 3-4 auctions due to this....totally deleted my bidgroup folders and made new ones after it first happened Doing a support request now

here's the reply i recieved...so be aware:

You have my apologies. I‘ve been working on engineering to get them to make this the priority it should be. It‘s not yet clear---to me anyway---whether this is due to a fix earlier this week that caused the problem or a change eBay recently made to their links that‘s causing the problem. However, it‘s one for us to fix. For today and this weekend, I‘ll have to suggest avoiding using bid groups. Sorry for your inconvenience.

michael
senior technical support
http://www.auctionsniper.com

Siweb,

Thanks for relaying that message and giving us a heads-up on the bid group bug!

Suggestion: AS turns off bidgroups while they fix this bug

R2

Don't know the status of this bug/fix, but had a bid group snipe successfully fire 7/30/2005 @ 7:30 pm. Ended up top bidder , but didn't make reserve . Hoping for a 2nd chance offer from the seller!

All I know is that I have been using bid groups and it has been working in AUG. So they must have the bug swatted.

My bidgroups have been firing last nite and today.

Cant get the whojamabob for the price I want, but they are firing.

DOH!! I just got bit by this...

Yep, Just thought I won three auctions only to see the dreaded "Unresolved Bidgroup Item"

The reponse I got from support:

"There is a possibility that the bid goup has gone bad. Try creating a new bid group and move any active snipes you have in this group to the new bid group.

If you still face the problem please let me know."

I won't be using bidgroups anytime soon. Too bad, I use them all the time and loved them.

I wish that was all there was to it, however all three of the bidgroups that i received the message from were just created.

just happened to me an hour ago so I report that this bug is still present as of Aug. 15th. any updates? what's causing it?

Hi,
I am very new to auctionsniper and the concept of sniping.
But in 2 days have won an item I wanted at the right price using my first Bidgroup. Created a 2nd Bidgroup today for another item. First Bid was 2 low, but so far everything going smoothly.
Then an "Unresolved Bidgroup" fault prevented a bid on an item that went for an unbelievably low price. Well below my bid! This fault is not well explained on the site, so I came to the Forum, did a search and found this thread.

So the situation DOES NOT appear to be resolved by today 30 August 2005.

I have created another Bidgroup and logged a SUpport message, and am crossing my fingers and hoping.

I don't know. Mine went thriugh just fine. Are your times too close maybe? Let us know what they tell you. And, welcome to our forum!

Siighhhh,
I have had some response from support, and re-researched this forum, and looked again at my "Unresolved Bidgroup Item" issue.

After that I have not proved it, but I am suspecting, that if a snipe attempt is made, whether it is too low to actually make a bid, or it is outbid by proxy, it is taking up to or over 20 minutes for AS to resolve the outcome, so that they can enter the next snipe attempt.

Consequently, I propose that bidding groups need to be set up so as no bids ending closer than 30 minutes apart, are included. I have not tried, but another option may be to try to cancel the unsuccesful bid after the auction end but before AS has entered the true status.

The latter may well create system problems and not be a good idea.

The advice from others to transfer the remaining bids into another group would probably work successfully.

Just thought I'd pass the thought on.

Don't think so! I had one go off earlier with a minute or less apart. It worked fine!

I had the same problem a few days ago, mine was 4 minutes, I thought that would be enough time.
But, that is OK, I won a better item for less later.

To clariy, I am not saying it did not happen, only that normally it does not work that way.

I also got this message today. I tried to go in and increase my max bid because it was too low but it would not allow me to. I ended up going through the auction site and won it however, I then received an email from AS saying I won. I have sent an inquiry to AS Support and am hoping they will not charge me for winning the bid because AS did not do it.

Anyone else experience this??? If so, what did you do and what was the outcome?

How long before the end of the auction?

It was between 1:00 and 1:30 seconds.

I assume you mean 1 min. In the last five minutes, it is locked so the snipe can be sent to eBay. Read Help and faq for some guidelines.Click Here
Hope that answers your question.

I guess that explains it! Thanks.

Hmm... just had a whole bunch of snipes fail due to "Unresolved Bidgroup Item", though the report e-mail comedicly suggests "You might want to consider using Auction Sniper Bid Groups".

I am! It failed!

None of the items in the group were bid on, the auctions weren't pulled, so what gives?

Not a happy bunny.

Well, I see some others have had the same "Unresolved bid group" problem that I had today on two bidgroups.

Following through on Don&Yvonne and Mrs.M's exchange above ... I see in the faqbid that AS recommends at least 30sec between successive bidgroup snipes. Let's hear the creative solutions out there to avoid multiple bids on items that end very, very close to each other!

Related but not exactly the same issue ... Must some minimum time elapse between snipes that are NOT in the same bidgroup in order for the later one to fire successfully?

quote:

Related but not exactly the same issue ... Must some minimum time elapse between snipes that are NOT in the same bidgroup in order for the later one to fire successfully?

No minimum. Outside of the same bidgroup, there's no dependency on other auctions and each snipe is independent of the others. Snipes can be for multiple auctions with concurrent end times, even for snipes in different bidgroups.

I lost an auction that ended at 7:42pm. The Auction Sniper Snipe Status Report was emailed to me at 7:46pm.

One minute later, at 7:47pm, another auction in the same bidgroup came up, but my bid was cancelled due to the infamous Unresolved Bidgroup Item problem.

But AS certainly knew that the previous snipe had failed, because it had already sent the email! So why was the bidgroup still "unresolved"??

Just had one here...this one seriously ticks me off, as the item went for *well* under my max bid.

Lost an item (Bid Too Low) at 12:38, no bid for the next item in the group (Unresolved Bid Group Item) at 12:46.

Between the random "Did Not Win" problems and now this, I don't have a whole lot of confidence in AS these days.

Well, I've had a long exchange with support on this issue which basically boiled down to "Yes, this happens, often due to a corrupted bid group." and "No, you can't tell if a bid group is corrupted until snipes fail."

I didn't get the impression that support was going to file a bug, either.

Grumble.

quote:

seriously ticks me off, as the item went for *well* under my max bid.

Apparently this problem still isn't resolved. I lost out on a bid about a month ago due to an "unresolved bidgroup" and was told it was because the auctions were too close together with 36 seconds apart. Ok...it would be nice it they posted this little known fact with the bidgroup directions. However, the minimum 30 second difference that support told me was necessary still doesn't help... happened to me again tonight with a one and a half minute difference and my max was well above the closing price. I'm really ticked! Why offer a service that doesn't work properly?? Isn't 3 months enought ime to fix this glitch? I'm off to find a new sniping company! Thanks for letting me vent.

You'd think AS Support might want to post a reply here to pacify the hordes but no, seems they either don't care, don't know the answer or don't ever come here!

I say again 'great product, so-so support'...

R2

Just had a several snipes fail due to "Unresolved Bidgroup Item". First time this was problem was when I tryed to move a snipe into bidgroup from defalt folder and it gave me message there was a "Unresolved Bidgroup Item" and that no bids would be placed until it was resolved. I deleted the bidgroup and created a new one but have stil had problems.

Oh no. I'm having this happen now. So glad to see AS cares about it NOT

I got this one today and I lost a hard to find item...

Surely, if you're using bidgroups, then there are at least two of those 'hard-to-find' items?

How far apart were their ending times and have your reported it via the help tab?

R2