Hi all!

After reading the forums for a bit and talking to some friends, I tried to sign up with AS, but it's telling me my Ebay username and password are invalid. Help! I do really exist, I promise I do!

I've already initiated a support case, how long will it take? I have an auction coming due tomorrow night I'd like to win.

Thanks for your time.

Just smee.

Your user name and password must be exactly, including case, as it is on Ebay. Try entering it again and hitting submit. If it does it again, sometimes, if you will shut your sytem down and reboot, it clears it up.

A quote from Puppy you might also try.

quote:

---

AS checks validity only when you change your ID and/or password at AS. It does NOT check it periodically.

If you changed your ID and/or Password at eBay, AS will not know this untill it attempts to place a bid for you.

Click on My Snipes tab
Click Modify Account
Enter password and verify
Click Update Account Information (at the bottom)
or
Hit Enter Key.

If invalid AS will tell you. (in red letters) If valid I believe you will be taken to the My Snipes page.

There is one other possibility --> >> Click Here << for that.

---

Thanks so much for your reply, and the great welcome!!

To the best of my knowledge I have my case right, went back to ebay and logged in, and that worked. Opening 'my snipes' doesn't work, because it says that my username and pass don't match.

I'm thinking of opening another ebay account for my husband to buy his own silly car parts, and seeing if that works!!

Hmmm. I just went and found the reference that the quoted text from Puppy cites, and earlier today I did try to get in once to my account and entered the wrong password. But ebay let me in went I went back... so I'll give it a shot again in the morning, I guess. sigh.

Nope. Even did a new account for husband person. Still an invalid.

Hope it gets cleared up! I reeeeally don't want to miss this auction.

It has to be a typo Smee. Log out from eBAY then Log In again, carefully retyping your password. If that works then logout from AS and log in again with exactly the same password.

If AS logs you in then it must be set up the same as eBAY and should work. If it doesn't then suspect an incorrect password...

R2

Nope. Not working. says my username is no good, and I've been in and out of ebay several times now with the same name and pass.


Ah well, I'll try in the morning.

I really don't want to try another site, cause this one looks the most reliable of any. The BBB certification has value for me.

Smee, hopefully Sara will see it aqnd be able to help you!!

Are you saying, Smee, that you cannot log on AS with the same ID and password as you use (and works) with ebAY?

If so, then you'll need to correct the ID and password on AS to match eBAY.

If not so, the I know not!

R2

Well, it's still happening, and I see from the forum here it's happened to a couple other people, too. Hope they get this thing fixed pronto.

Thanks for all your suggestions. I know I'm doing everything right. Ah well...

Hi,

Ebay made a change last night to the sign in process. While this has not affected placing snipes, it did cause a couple of things to no longer work.

This included Signing up as a new user, updating your password/username, and the My Wins page.

We've gone ahead and made the fix and you should be able to use the above three features as normal now. The Import Wizard is still broken and we're working on that right now.

Please let us know if you still can't sign in or update your username/password.

-Kevin

I'm in! I'm in!

Thanks Kevin!

And thanks to everyone that took the time to try and help me figure it out.

Nice to see smiling faces again! AS did a great job of not only fixing it, but letting us know!

Hooray - but it's not the 1st time that things are broken on-line. I worked for a software house in support and we'd never release software without it being tested thoroughly, 1st by the developers and then by us in support. If it was a major change then we'd run it by a few trusted users for a final check then release it formally.

What I'm apparently seeing at AS is modifications being released whilst still under development. [This has been confirmed by one support guy so it almost certainly is a fact]. This inevitably results in problems and causes loss of trust in the product. Moreover, it undoubtably means that customers are lost (think about it, how many people walk away for every one that posts his/her problem here?) which cannot make economic sense.

Hey, I like AS and don't want it to go bust.

R2

I had the same problem as Smee and I found that cancelling the snipe and reentering it solved the problem

I've got a bad knee - does that make me invalid?