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I have not been able to login to Auction Sniper via a web browser for months.

1. I reset password

2 I get confirmation email

3. Set new password

4. Then attempt to login

But I still get "Username and password do not match."

I have attempted this lots and lots of time but it doesn't work.

I have used IE, Chrome and Edge with no success.

The mobile app on iPhone however does work and does accept the new password.

Any help appreciated.




Original Post

Hi Gohilo,

We're not aware of issues with resetting the password using a computer. As you have already tried resetting your password, I would suggest to reach out to our Support Team directly so they will be able to investigate further into the issue and work with you directly to resolve it. Please reach out to them at


Johnnie Q. 

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