Hello DRS1U - 

Balances may become locked for security reasons after an interval of 90 days has passed without logging in to an account.  Should you return to an account after a period of inactivity that exceeds 90 days you need only file a support case letting us know and our support team will be able to restore you balance to your account for you.

 - Craig

Hello Ilan69-tw,

We are aware of the intermittent issue with the support form and our engineers are seeking a solution.  Using the email address provided in the message when the support form fails is the appropriate response.  Our agents respond to tickets in the order that they arrive so we will update you as soon as we reach your ticket.

 - Craig

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