quote:Originally posted by scottthompson:
I am a long time user of AS, and know how to use the system. Tonight, the system simply FAILED to place my snipe bid. This leaves me highly suspicious of trusting this site in the near future for desired items, unless the site can adequately address the problems it so obviously is having in an open forum.
As was posted earlier by another user in a similar topic line, the site still shows my bid as "Ready", though the item has ended. This failure is inexcusable, and if it is the fault of the site, as I'm sure this failure is, users should be compensated in some way.
Bidders beware.
Yes, My 3rd occurrence of "Not in Time"
"We sent your snipe to eBay at your requested time, however eBay did not accept your bid until after the auction ended. This occurred because you set your lead time well below our recommended 7 seconds, or excessive internet traffic prevented your bid from going through in time. This problem is nearly always caused by eBay and is beyond our control, but we do all we can to lessen the chance of this happening. In fact we monitor eBay's response times and compensate automatically. So rest assured that we are doing all we can and are giving you the highest chance of winning because of our automatic adjustments to compensate for eBay's current speed."
Something's clearly wrong here. Snipe time was set more than the 7 sec. recommended. They need a tune-up. Soon. Losing me fast, all it takes is once for me on a competitor's site - I'm gone.