Reply to "wining bid cancelled"

snipermikedAuctionSniper Support

Hi jeangenie65,

Thanks for posting your question here. Since you placed a snipe on this item through your Auction Sniper account and ended up being listed as the winning bidder on eBay, you should be charged a snipe fee with respect to the item - even though the seller asked to cancel the transaction.

You can verify whether you have been charged for this item by mousing over the “My Snipes” tab, selecting the “Balance” option, navigating to the “Transactions” tab on the ensuing page and then clicking the “View Unpaid Snipes” and/or “View All Charges” links.

However, given the circumstances, we may be willing to waive the snipe fee you have been charged on this particular item if you contact our Customer Support team about the situation directly by mousing over the “Help” tab and selecting the “Contact Support” option.

I hope this helps clear things up!

-Mike

10/21/1310:39 AM

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