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Reply to "Unable to logon"

Hello All -

I am sorry to hear that the difficulty is persisting for you.

Please note that if you are using an older version of Internet Explorer and have an OS which will not allow you to upgrade it, you will need to use either Firefox or Chrome to access Auction Sniper to comply with the recent security upgrades that have occurred. The most current versions of Firefox and Chrome have the appropriate settings enabled by default.

If you have made the noted adjustments to IE 11 and are still encountering difficulty, please try clearing the browser cache prior to returning to the site to ensure that the error messages have not been cached.

Should the difficulty persist and if you can reach the Help menu of the site, which does not require log in and access the Contact Support page at http://www.auctionsniper.com/help/support/ - please file a support case with us letting us know the Browser and version you use as well as the operating system of your computer and the full text of the error message you are encountering so we can take a look at the specifics for you.

- Craig
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