Hello BidAde -
we have had a few similar reports regarding the message you mention at log in. This is most likely a result of a recent security upgrade and an adjustment to your IE settings should resolve it. If you use the most current version of Firefox or Chrome, this setting should be enabled by default. You will need to ensure that IE has TLS 1.1 and 1.2 enabled.
To enable these settings in Internet Explorer:
1) Select "Tools" > "Internet Options".
NOTE: Depending on your IE settings, the "Tools" menu may be a gear icon in the upper right hand corner.
2) Go to the "Advanced" tab.
3) Scroll down to the "Security" section.
4) Locate and check "Use TLS 1.1" and "use TLS 1.2."
5) Then, press the "OK" button.
You may need to close and reopen all open browsers in order for these new settings to take effect.
If you continue to encounter this issue after ensuring that these settings have been applied in your browser, you should still be able to access the Help page to Contact Support (login is not required to file a support case) and let us know the details of what you encounter at that time, so we can look into it further.
- Craig