For once (and it is not often) I agree wholeheartedly with R2!
I think Panther, you assume that the world is interested in the minutae of your bidding process. I am afraid it isn't and I, like R2, have not bothered to read your treatise on the subject to find out what went wrong. Neither am I (and judging by the response, nobody else is either) at all interested in what the support desks had to say.
Before you say "P*** Off!" I think that both R2 and I are trying to be helpful - perhaps in a more direct manner than you are used to.
If you have a problem, you will get assistance, but you must put your case succinctly. Nobody is paid to give advice, so the more concise you are, the more incentive we have to ponder on your problem.
So take a leaf out of most salesman's tactical guides - Don't bore the punter's witless!
Paul