It's obvious the ebay online support guy was somewhat muddled, seemingly using a patois of boilerplate clauses and rather shaky impromptu statements. Anyway based on that log, I accept that the guy evidently believed there was a high bid of 1326. One possible explanation is that at that moment the online support guy may have been looking, not at the winning bid, but at the LAST bid entered? [<--edit: This is assuming ebay would have that as part of their internal account/history for the item that online staff have at hand.] I.e. the winning bidder placed his bid at 1305. ANOTHER bidder than entered a last bid, a second or some seconds later, at 1326, but it did not win and did not go through because it did not meet the bid increment of 1330 at that point. Just a guess, but it would explain everything. I could see the online guy getting mixed up for a moment and not recognizing that that last bid did not go through and was not the one that won.