Reply to "stuff is crap"

FYI: Jimmy3456 = manctil

quote:
It wasn't until this guy seemed to get a little rude did anybody start to listen,

Now things are making sense.

quote:
And yes, it would be great if compnaies could bring there support back in-house.

You have brought this up several times so...

Our support is split about 50/50. Monday->Friday 8am-5pm is done right here in our office in California. Nights and weekends aren't. All our support people receive about the same ratings for both helpfulness and courtesy. It is harder for the night and weekend support guys to interact with the engineers simply because the engineers aren't here on nights and weekends. They escalate cases to the day crew and a manager when needed. The end result is that we're providing pretty much 24 hour support 7 days a week.

11/13/041:36 PM

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