I have to agree, when support doesn't listen and just makes excuses, I know how frustrating it can be.
And yes, it would be great if compnaies could bring there support back in-house.
It wasn't until this guy seemed to get a little rude did anybody start to listen,
Sarah has the attitude, mines ok , so yours must be. She/He is obviousely a very non-experienced individual.
If they aren't going to fix something, just say so, but don't keep denying issues.
I joined just to reply to this.