Sarah, your responses show un-professonalism. You sit there and tell us how good you are and don't listen or accept the truth.
Again, your support has acknowledged the search stuff barely works.
Just put any word in the "any word" section and you won't get any response.
It is obvious support is off shore and don't have access to the engineers. But I understand this saves money.
I like your snipe engine, I would highly suggest you remove the search engine as it is a poor reflection of your company