quote:
I don't think that I have ever been satisfied with AS support.
You actually have pretty high expectations. I do a lot of customers support obviously and it's very hard to please you. I'm not saying that's a bad thing but just letting you know that what you perceive as average support most others think is much above average. Many of the cases you bring to our attention are things that need addressing, but are not usually time sensitive. So we usually aren't taking care of them right away. Thus it may seem as if we are slow to act on them when it's actually more of a priority issue for us. It's hard to explain cleary, but I'm sure you understand the what I'm trying to say.
