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Reply to "stuff is crap"

quote:
The support staff must never sleep.
We actually have at least one person available 24 hours a day. Sometimes in the 2-4am time frame we don't. But we're available 7 days a week every day of the year. And during busy hours we have 2 or 3. I'm pretty sure that our average reply time is less than 3 hours. And usually less than 2 hours.
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