Rick, I predicated my no-response position on the assurance by Michael at AS that he monitors the Auction Sniper Support section of the Forum on a continuing basis and responds to complaints therein. Yet of late I have seen complaints go unanswered for days on end, leading to followup complaints about that fact. Add to that Sara B.'s comment a few days ago that she almost didn't respond to a complaint because it was identical to several that had already been answered. (I don't blame either Michael or Sara since I'm sure they have better things to do than to respond to no-brainers.)
So, maybe I should re-think my position. What's your judgement?