Reply to ""Snipe" one day early"

snipermikedAuctionSniper Support

Hi Community,

I noticed a number of posts on the forum from customers who have had snipes placed early and have consequently been unable to modify or delete those snipes. This is occurring because, once a bid has been placed in association with a given snipe, that snipe cannot be cancelled or modified. Therefore, if you need to increase your maximum bid for such an item, I recommend submitting your new maximum bid directly through the eBay website.

We certainly understand that this is a less than ideal situation to say the least, however, we have since modified our software to account for the formatting changes eBay made Monday afternoon, so you should not encounter similar problems with any new snipes that are entered.

Any additional questions or concerns? Please feel free to contact our customer support department through the “File a Support Request” link at the bottom of our help page: http://www.auctionsniper.com/help.aspx

-Mike

4/2/0810:11 AM

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