Hi Community,
I have just posted a new update on the status of this issue on the following thread of our community forum: https://community.auctionsniper.com/eve/forums/a/tpc/f/975608021/m/9511055872. If you have any additional questions or concerns, please contact our customer support department by clicking the "File a Support Request" link at the bottom of our help page: http://www.auctionsniper.com/help.aspx
-Mike