Hi Craig,
Thanks for your response, although I am still puzzled as to what happened.
I placed my Snipe 2 seconds before the winners only bid with 5 seconds left of the auction. For 2 seconds I had the winning bid. If Second Shot does not bid again for me what is the purpose of it?
Regarding filing a support case - I did that immediately after the auction on Sunday and as I had not received a reply I repeated the process today.
John