Hello to all:
I really like the AS service overall, but I do have a few complaints. First, you can file a support case and get a case number, but I haven't found any way to check on the status of your case. Secondly, I have several searches that I have configured to automatically run. I use these to help me run my business. The problem is that the searches will work properly for a month or so, then they will just stop working for no apparent reason. I usually file a support ticket on this and it is usually fixed within a few days. I filed a support ticket one day last week and the problem is still not fixed. I haven't received any communications from the support staff either. I don't even know if anyone even LOOKED at my ticket. I don't understand why this keeps happening with some regularity. If the "feature" is not stable then "deactivate" it. If I am the only one that this happens to the PLEASE fix it once and for all. As I said, I really like the service but persistant problems like this make me start searching for some other service to move my business to.
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