Reply to "Problems with logging in"

Hello Herman,

We are unaware of any issues with password reset emails being sent out or with issues updating passwords in general, so it is unclear what may have occurred for you.

We have no accounts using the email address you reference.

If you have not already done so, please file a support case from under the Help menu of the site with the details such as the username on your account, the email address it uses and a brief summary of what you have stated here so one of our agents can look into your account directly.

- Craig

6/21/249:03 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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