Reply to "pre-payment not recorded in balance"

snipermikedAuctionSniper Support

Hi xelidonia,

I'm sorry to hear about the difficulties you have experienced.

I reviewed your account and it appears that the $10.00 Paypal payment you made on May 27, 2014 was not applied to your account balance, even though it showed up in the Recent Balance Pre-Payments section within your account, although I am uncertain what caused this to happen.

I have just made an adjustment to your account to correct your account balance, so you should now be able to resume sniping once again. Our technical team will be looking into what happened here further, so hopefully you will not encounter similar difficulties next time you need to make a payment.

I hope this clears things up.

Also, I was unable to locate any support cases based on your account details so it does not appear your previous attempt to contact our Customer Support team about this was successful. If you need any further assistance with this, please try to submit a ticket from under the “Help” tab once more.

-Mike

6/3/147:13 AM

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