Reply to "pre paid payment not showing in my account balance"

Hello again,

We are aware of the intermittent issue with the support site as previously noted in this thread.  When the error occurs a message indicates that you can send email directly to the address noted above and our support team will receive it as a support case.

As long as your case includes the transaction ID from PayPal we will be able to credit your account as soon as our team gets to your support case (we respond to cases in the order that they arrive, so I am sure you will receive a response soon).

 - Craig

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