Hello LITTLEKIWIUK and JAZZYCRICKET,
I'm so sorry to hear about this and apologize for the inconveniences this may be causing you both. We'd like to take a look at your accounts so that we can see what's going and get you back to sniping ASAP. If you have not done so already, please file a case here with our Customer Support Team with the details of your account so that we can better assist you. Again, I sincerely apologize for this terrible inconvenience, but I do appreciate you bringing it to our attention. Please be sure to file a support case and we'll be sure to look into this ASAP.