Hello poppycarew -
The account preferences for an Auction Sniper account have the option to display thumbnail images within the snipe records. You can enable this after logging in to your account by selecting Modify Account from the My Snipes menu and then clicking on the Preferences tab. The option for Thumbnails is the fourth from the top of the page.
If you enable this and continue to have difficulty seeing the thumbnails in your snipe records, please file a support case with us from under the Help tab and we will be happy to look into it for you.